Jasmine Sandifer-lee

Reports to the City of Metter's Director of Economic Development

• Compiled data from various sources into organized reports for review by management team.
• Answered questions from customers regarding products and services offered by the company.
• Composed, edited and typed complex memos and reports with job-related software.
• Created spreadsheets in Microsoft Excel for record-keeping and reporting.
• Greeted visitors and provided general information about the company.
• Used voice recorder or notepad to compose and transcribe meeting minutes.
• Drove customer feedback to deliver information to management for corrective action.
• Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
• Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
• Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
• Processed invoices for payment using accounting software applications.
• Created travel arrangements and distributed travel details to appropriate personnel.
• Responded to customer issues to provide immediate resolution and improve retention.
• Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
• Conducted research on various topics as requested by management.
• Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
• Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
• Updated system to organize office documentation, maximizing efficiency and increasing productivity.
• Answered phone calls and emails to provide information, resulting in effective business correspondence.
• Provided product shipment logistical support and quality control by coordinating with vendors, resulting in increased revenue.
• Developed and implemented filing systems, both digital and physical, improving document organization and retrieval efficiency.
• Coordinated and scheduled meetings, including room reservations, catering, and technical setup, for seamless execution.
• Developed and maintained filing systems for confidential documents and records.
• Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.

• Coordinated with vendors for delivery of products or services requested by customers.
• Greeted visitors and provided information about the organization and its services.
• Managed office supplies stock levels and placed orders when necessary.
• Monitored incoming emails and responded accordingly with accurate information.
• Assisted in developing marketing campaigns aimed at increasing traffic in the welcome center.
• Resolved conflicts between customers by providing clear instructions or redirecting them to other personnel as needed.
• Organized and updated visitor log books on a daily basis.
• Trained new employees on proper procedures for greeting visitors.
• Resolved customer complaints in a professional and courteous manner.
• Assisted in maintaining a clean and orderly environment in the welcome center.
• Created informational brochures for distribution to customers.
• Responded promptly to customer complaints via phone, email, or face-to-face interaction.
• Conducted research into current trends in customer service practices in order to stay up-to-date on industry standards.
• Answered incoming calls, directed inquiries to appropriate personnel, and addressed customer concerns.
• Prepared weekly reports summarizing customer visits and feedback.
• Greeted incoming visitors and answered telephone calls to provide speedy and knowledgeable assistance.
• Maintained organized, stocked, and clean areas for employees and guests.
• Updated tracking documents with daily information such as expenses, visitor numbers and issue resolutions.
• Greeted customers, answered general questions and directed to appropriate locations.