Jasmine Sandoval
San Tan Valley,AZ
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
20
20
years of professional experience
Work History
Personal Shopper
Instacart
02.2022 - Current
- Offered advice and guidance on products, process purchase order, prepared deliveries and assisted customer queries.
- Demonstrated excellent communication skills and strive to exceed customer expectation.
- Enhanced client satisfaction by providing personalized shopping experiences based on individual styles and preferences.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Loaded and unloaded orders at customer's homes or locations.
Cosmetologist
Sun Hi Vibe Creations
01.2021 - Current
- Perform cuts, styles, colored hair, facials, and carry out manicures and pedicured in a skillful and friendly manner, resulting in 90% customer return
- Shape facial hair, including beard, mustaches and eyebrows
- Promote 9+ different customer products, including shampoos and conditioner.
- Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
- Conducted thorough consultations with clients to assess their desired outcomes and develop customized treatment plans accordingly.
- Streamlined appointment booking process improving overall efficiency reducing wait times for customers.
Production
Sonoran Roots
02.2022 - 01.2023
- Packing primary units into consumer boxes, case packing bulk units into master boxes.
- Performing quality control assessments, stacking items safely and securely in the correct packaging and inspecting products for discrepancies or damage.
- Performed basic maintenance of production equipment to prevent downtime.
- Oversaw production of newscasts and special programming.
Medical Receptionist
Zepick Cardiology
11.2016 - 10.2018
- Created patient financial file in core scheduling and/or registration system.
- Analyzed and recorded demographic, insurance, and financial data.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Improved front office organization by implementing new filing systems and maintaining cleanliness in waiting areas.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Processed electric inquires to payers and obtain eligibility and benefits
- Reconciles cash drawers daily and followed department procedure for logging and submitting deposits
- Updated patient information and doctors notes in EMR, Microsoft, email, and data entry experience.
Patient Registration/Access
Via Christi/Ascension
02.2016 - 10.2016
- Demonstrate verbal communication skills and ability to convey information clearly and effectively
- Provided high quality professional service in a high call volume center while following HIPPA regulations
- Scheduled patient procedures that most efficiently utilizes the patient time and clinical resources
- Assisted with coordination of activities related to insurance pre-certification/ authorization
- Provided counseling to patients regarding pre-service requirements and instructions for procedures at the hospital
- Verify compliance and completed screening
- Assisted with coordination of activities related to insurance precertification/authorization.
- Improved patient registration process by streamlining data entry and reducing wait times.
- Maintained accurate patient records by diligently updating information in the hospital database system.
- Ensured compliance with HIPAA regulations by safeguarding sensitive patient information during the registration process.
- Coordinated with various departments to facilitate seamless transfer of patients between units or clinics as needed.
- Managed difficult situations involving upset or frustrated patients with empathy and professionalism, ultimately resolving issues effectively.
- Verified insurance coverage to confirm patient coverage for necessary medical services.
- Accurately inputted patient and insurance information into company's computer system.
Certified Phlebotomist
Clinical Labs Of Hawaii
01.2007 - 09.2009
- Educated special instructions to patients on performing various stool and urine samples.
- Followed specials processing, packing, and transporting specimens.
- Travels to affiliated nursing homes in the area to perform venipuncture.
- Performed a variety of routine blood drawing procedures, proficiency in blood collection by venipuncture and capillary technique from patients all age groups.
- Provided pre-employment drug test for DOT/juvenile court.
- Enhanced accuracy of test results by strictly adhering to established protocols for specimen handling and storage.
- Assisted with training new phlebotomists, sharing best practices, and providing guidance on technique improvement.
- Reduced wait times for patients by efficiently completing pre-draw paperwork in electronic medical records system.
- Collaborated with interdisciplinary teams of healthcare professionals to ensure smooth coordination of care plans involving blood testing requirements.
- Updated knowledge regularly through continuing education courses, staying current on industry trends and advancements in phlebotomy techniques.
- Facilitated seamless handoffs between shifts by maintaining clear and accurate shift notes, communicating any pertinent information to colleagues.
- Organized daily work based on collection priority.
- Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Centrifuged blood samples as outlined in clinical protocols.
- Verified proper storage and transportation of specimens to laboratories.
- Provided guidance and support to laboratory personnel.
Certified Nurses Assistant
Rehabilitation Hospital Of The Pacific
03.2006 - 09.2009
- Assisted in activities of daily living to brain trauma and stroke patients.
- Personal care, ambulating, turning and positioning patients.
- Assisted in administering enemas, non sterile dressing, surgical prep, ice packs, heat treatment and therapeutic therapy.
- Blood pressure and weights.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
Certified Nursing Assistant/Unit Secretary
BayHealth Milford Hospital
10.2003 - 09.2005
- Personal care in departments of ICU, geriatric, emergency room, telemetry and rehabilitation department.
- Provided confidential administrative support to doctors and RN staff.
- Scheduling in house procedures such as MRI, X-ray, EKG, CT procedures and blood work via notes in patient charts.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Actively participated in interdisciplinary team meetings to discuss patient progress and develop effective care strategies.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Transported patients between rooms and appointments or testing locations.
Education
Certified Phlebotomy Technician, National Healthcare Association
Certified Aide Certificate, State of Hawaii
Certified Urine Drug Collector, Clinical Laboratories Of Hawaii, LLP
Urine Drug Screen Collection, Breath Alcohol Collection and Paternity Collection Services
Cosmetologist -
Paul Mitchell School Of Wichita
06.2021
Skills
- Accurate Money Handling
- Upbeat and Outgoing Attitude
- Online Order Processing
- Relationship Building
- Decision-Making
- Customer Service
- Planning and Organization
- Documentation and Reporting
- Attention to Detail
- Purchase Recommendations
- Flexible Schedule
- Prioritizing Orders
- Sales Proficiency
- Payment Processing
- Customer Relations
- Product Awareness
Volunteer Experience
- YMCA, Volleyball, Mesa Arizona, Angela Rubio (480) 453-8754
- Simply Smashing "a Rage Release Room, Tempe Arizona, Angela Rubio (602) 909-1966
- Mesa RV Resort, After School Youth Program, Kyleigh Ramero, 760-963-9651
- Convoy Of Hope, Wichita Kansas
- Key Spouse, McConnell Airforce Base, Wichita Kansas
- Hawaii Food Bank, Waikiki Hawaii
Timeline
Personal Shopper
Instacart
02.2022 - Current
Production
Sonoran Roots
02.2022 - 01.2023
Cosmetologist
Sun Hi Vibe Creations
01.2021 - Current
Medical Receptionist
Zepick Cardiology
11.2016 - 10.2018
Patient Registration/Access
Via Christi/Ascension
02.2016 - 10.2016
Certified Phlebotomist
Clinical Labs Of Hawaii
01.2007 - 09.2009
Certified Nurses Assistant
Rehabilitation Hospital Of The Pacific
03.2006 - 09.2009
Certified Nursing Assistant/Unit Secretary
BayHealth Milford Hospital
10.2003 - 09.2005
Certified Phlebotomy Technician, National Healthcare Association
Certified Aide Certificate, State of Hawaii
Certified Urine Drug Collector, Clinical Laboratories Of Hawaii, LLP
Urine Drug Screen Collection, Breath Alcohol Collection and Paternity Collection Services
Cosmetologist -
Paul Mitchell School Of Wichita