Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jasmine Sandoval

La Porte,TX

Summary

Assistant Manager at Champs Sports, with a proven track record in enhancing customer satisfaction, and driving team performance. Skilled in conflict resolution and employee training, I excel in analyzing sales data to inform strategic decisions. Committed to fostering a collaborative environment that promotes business growth and operational excellence.

Overview

4
4
years of professional experience

Work History

Assistant Manager

Footlocker inc
Friendswood, TX
06.2021 - Current
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Managed customer service inquiries and complaints in a timely manner.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Conducted regular one-on-one meetings to assess employee performance.
  • Coordinated with other departments to ensure smooth flow of operations.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Maintained up-to-date knowledge of company products and services.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Analyzed sales data to identify trends and adjust strategies accordingly.

Sales Associate

Marshalls & HomeGoods
Pasadena, TX
04.2021 - 11.2021
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Answered store and merchandise questions and led customers to wanted items.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Assisted in visual merchandising, creating appealing displays that capture customer interest.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Collected payments and provided accurate change.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Trained new team members in cash register operation, stock procedures, and customer services.

Education

Associate of Arts -

San Jac
Pasadena, TX
05-2022

Skills

  • Customer service
  • Visual merchandising
  • Problem solving
  • Business development understanding
  • Employee training
  • Payroll administration
  • Staff scheduling
  • Performance management
  • Sales analysis
  • Conflict resolution

Timeline

Assistant Manager

Footlocker inc
06.2021 - Current

Sales Associate

Marshalls & HomeGoods
04.2021 - 11.2021

Associate of Arts -

San Jac

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