Jasmine Sankey
Aubrey,TX
Summary
Versatile and results-oriented professional with extensive experience in data entry and patient service roles, notably at Indiana Housing. Excelled in spreadsheet proficiency and effective communication, enhancing data accuracy and client satisfaction. Proven track record in improving operational efficiency and mastering software tools, showcasing a blend of technical and interpersonal skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Data Entry Analyst
Indiana Housing
Aubrey, TX
01.2025 - Current
- Collaborated with other departments and teams on various initiatives related to data analysis.
- Verified accuracy of data entry by comparing source documents to entered information.
- Assisted tenants with applications for government-funded housing programs.
- Provided assistance to tenants with housing applications and paperwork.
- Assisted clients in finding suitable housing for their relocation needs.
- Provided guidance on budgeting, financial literacy, credit repair, housing assistance.
- Maintained accurate records and documentation related to housing assistance programs.
- Assisted clients in completing housing applications and securing necessary documentation.
- Explained eligibility details and affordability options to patients with kindness and respect.
- Answered questions and responded to inquiries to deliver a high level of service to callers.
- Identified needs of customers promptly and efficiently.
Patient Representative
CareNow Urgent Care
Dallas, TX
04.2024 - 01.2025
- Greeting and directing patients to examination rooms.
- Scheduling patient appointments and making reminder calls.
- Informing patients about delays and waiting times.
- Obtaining patients' addresses, contact details, insurance information, and medical histories.
- Updating and verifying patient information at every visit.
- Assisting patients in filling out patient history forms, consent forms, and payment contract forms when necessary.
- Receiving and processing cash and credit card payments for medical services rendered.
- Reviewing patient accounts, identifying delinquent accounts, and collecting overdue payments.
- Answering, investigating, and/or directing patient inquiries or complaints to the appropriate medical staff member.
- Following up with patients to ensure their inquiry or complaint has been satisfactorily resolved.
- Performing administrative and clerical duties, such as filing paperwork, when necessary.
- Coordinated with clinical staff to manage patient flow, reducing wait times and improving satisfaction.
Patient Service Representative
Wal-Mart Pharmacy
Carrollton, TX
02.2023 - 02.2024
- Perform analytical and data-entry tasks.
- Answer patient calls, emails, and questions, including finding insurance estimates.
- Confidentially manage patient accounts.
- Schedule patient visits, and answer pre-visit questions, including those about billing.
- Ensure compliance with professional standards and regulatory requirements.
- Provide patient consultations and recommended treatments.
- Discuss the cost of service, insurance coverage, and payment options with the patient.
- Work as a team player to ensure that each patient receives the best service possible.
- Schedule any necessary outpatient appointments.
- Get prior authorizations for procedures.
- Scan documents into patient charts.
- Meet with patients and families regarding treatments, procedures, medications, and continuing care.
- Assist the care team with setting goals for quality assurance and best practices.
- Provide community resources and referrals for continuing care.
- Assist in locating funding for special procedures, or other patient needs.
Admissions Assistant
Dallas College
Lancaster, TX
08.2022 - 02.2023
- Maintained a professional, welcoming, and orderly reception area to greet guests.
- Helped complete admissions packets, and submitted paperwork to admissions for review and processing.
- Pleasantly welcomed visitors, answered phone calls, and maintained the front reception desk.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Responded to customer issues to provide immediate resolution and improve retention.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Responded promptly to inquiries via email or telephone calls concerning admission requirements or deadlines.
Station Attendant
Arms Of Hope Community
Highland Village, TX
06.2022 - 08.2022
- Logged daily donations and issued tax receipts to donors.
- Remained on-site during the shift and continuously observed the activity of visitors to prevent theft.
- Educated donors on the charity's policy, programs, and mission to promote the organization and encourage support.
- Separated, sorted, and stacked items in the donation trailer for efficient flow of goods into stores.
- Maintained a clean, orderly appearance of the donation area.
- I explained the donation policy politely when rejecting donations, and I recommended other options for the disposal of items.
- Offered donors assistance in unloading and carrying donations from vehicles.
Athletics Student Worker
Dallas College
Lancaster, TX
08.2021 - 08.2022
- Maintained and cleaned treatment room equipment.
- I traveled with sports teams to assist in medical coverage.
- Communicated rules and expectations to student-athletes, and performed necessary corrective actions.
- Built relationships with members and guests, and created a welcoming and warm environment that promoted future visits.
- Remained up to date on emergency practices and procedures to guide patrons to safety if necessary.
- Sold and served refreshments to customers, maintained sufficient inventory throughout business hours, and restocked low supplies in both employee and customer areas.
Education
Associate of Science - Kinesiology
Dallas College
Dallas, TX05-2025
Skills
- Software knowledge
- Spreadsheet proficiency
- Data cleansing
- Report generation
- Typing speed
- Data interpretation
- Insurance verification
- Medical Scheduling
- HIPAA
- Medical terminology
- Medical Office Experience
- Phone Etiquette
- Medical records
- Microsoft PowerPoint
- Office administration
- Typing
- Communication skills
- Call Center Operations
- Call Control
- Organizational skills
- Medical Receptionist
- Office management
- Administrative support
- Data entry
- Data verification
- Identifying errors
Certification
- BLS Certification 04/04/2024-04/30/2026
Timeline
Data Entry Analyst
Indiana Housing
01.2025 - Current
Patient Representative
CareNow Urgent Care
04.2024 - 01.2025
Patient Service Representative
Wal-Mart Pharmacy
02.2023 - 02.2024
Admissions Assistant
Dallas College
08.2022 - 02.2023
Station Attendant
Arms Of Hope Community
06.2022 - 08.2022
Athletics Student Worker
Dallas College
08.2021 - 08.2022
Associate of Science - Kinesiology
Dallas College
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