Jasmine Sankey
Aubrey,TX
Summary
Dynamic professional with strong communication and organizational skills developed in a healthcare environment, adept at facilitating seamless patient intake and efficient data management. Transitioning into a new field, equipped to manage administrative tasks while prioritizing patient care. Outgoing and compassionate, dedicated to creating a welcoming atmosphere for patients and enhancing their experiences. Proficient in navigating healthcare processes and streamlining administrative procedures to drive operational excellence.
Overview
3
3
years of professional experience
Work History
Patient Intake Specialist
Legacy ER & Urgent Care
05.2025 - Current
- Conducted comprehensive patient intake processes, ensuring accurate data collection and verification.
- Facilitated efficient appointment scheduling while managing high-volume patient inquiries.
- Collaborated with healthcare providers to streamline patient registration workflows.
- Educated patients on insurance policies and financial responsibilities during the intake process.
- Monitored compliance with HIPAA regulations during patient information handling.
- Streamlined appointment scheduling for improved patient experience and reduced wait times.
- Facilitated efficient check-in procedures by verifying identification documents, collecting co-payments, and providing necessary forms for completion.
- Maintained strict confidentiality of sensitive patient data, adhering to HIPAA regulations and organizational policies.
- Provided compassionate support to patients during their healthcare journey, fostering trust and rapport.
- Answered phone calls and messages for 2-3 physicians in an emergency medical facility, scheduling appointments, and handling patient inquiries.
Medical Imaging Scheduling Coordinator
John Muir Health
04.2025 - 12.2025
- Scheduled imaging appointments, optimizing patient flow and resource allocation.
- Coordinated with healthcare providers to gather necessary patient information for procedures.
- Managed electronic health records, ensuring accuracy and compliance with regulations.
- Communicated effectively with patients regarding preparation instructions and appointment details.
- Monitored daily schedules, adjusting for cancellations or emergencies to maintain efficiency.
- Participated in regular performance reviews, offering insights for continuous improvement strategies within the team.
- Utilized time management strategies effectively while working remotely.
- Navigated computer systems efficiently to access information quickly, providing accurate responses during patient interactions.
- Managed high volume of incoming calls for efficient problem-solving and timely support, ensuring positive patient experiences.
Data Entry Analyst
Indiana Housing and Community Development Authority
01.2025 - 04.2025
- Analyzed and verified data entry processes to ensure accuracy and compliance with regulatory standards.
- Developed streamlined data management procedures, enhancing overall operational efficiency.
- Oversaw the intake process for new clients, assessing needs and determining appropriate housing options.
- Maintained database of housing resources, landlords and management companies.
- Managed the application process, thoroughly reviewing documents for accurate income verification and eligibility determination.
- Assisted clients experiencing homelessness or housing instability by guiding them through available programs that best met their needs based on individual circumstances.
- Tracked service activities and outcomes against outlined plans and goals.
- Helped clients navigate social services system and access needed resources.
- Kept case files updated, accurate and aligned with requirements.
- Managed approximately 30 incoming calls.
Patient Representative
CareNow Urgent Care
04.2024 - 01.2025
- Greeting and directing patients to examination rooms.
- Scheduling patient appointments and making reminder calls.
- Informing patients about delays and waiting times.
- Obtaining patients' addresses, contact details, insurance information, and medical histories.
- Updating and verifying patient information at every visit.
- Assisting patients in filling out patient history forms, consent forms, and payment contract forms when necessary.
- Receiving and processing cash and credit card payments for medical services rendered.
- Reviewing patient accounts, identifying delinquent accounts, and collecting overdue payments.
- Answering, investigating, and/or directing patient inquiries or complaints to the appropriate medical staff member.
- Following up with patients to ensure their inquiry or complaint has been satisfactorily resolved.
- Performing administrative and clerical duties, such as filing paperwork, when necessary.
- Coordinated with clinical staff to manage patient flow, reducing wait times and improving satisfaction.
Patient Care Coordinator
Walmart Pharmacy
03.2023 - 02.2024
- Coordinated patient medication schedules to ensure compliance and adherence to treatment plans.
- Assisted pharmacists in processing prescription orders, enhancing workflow efficiency.
- Provided exceptional customer service by addressing patient inquiries and resolving issues promptly.
- Educated patients on medication usage, side effects, and health management strategies.
- Maintained accurate patient records using pharmacy management software for seamless information access.
- Collaborated with healthcare providers to optimize patient care and medication therapy management.
- Trained new staff on operational procedures and best practices for patient interactions.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
- Managed patient records with strict adherence to confidentiality and accuracy standards.
- Verified patient insurance eligibility and entered patient information into system.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Admissions Assistant
Dallas College
08.2022 - 03.2023
- Maintained a professional, welcoming, and orderly reception area to greet guests.
- Helped complete admissions packets, and submitted paperwork to admissions for review and processing.
- Pleasantly welcomed visitors, answered phone calls, and maintained the front reception desk.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Responded to customer issues to provide immediate resolution and improve retention.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Responded promptly to inquiries via email or telephone calls concerning admission requirements or deadlines.
Education
Associate of Science - Kinesiology
Dallas College
Dallas, Texas, TX05-2024
High School Diploma -
Copperas Cove High School
Copperas Cove, TX05.2021
Skills
- Patient confidentiality
- Insurance verification
- Appointment scheduling
- Healthcare software proficiency
- Accurate medical record management
- Effective team collaboration
- Customer engagement
- Problem-solving
- Effective time management
- Strong focus on accuracy
- Proficient in handling multiple tasks
- Dependable performance
- Flexible in dynamic environments
- Clear and concise communication
Timeline
Patient Intake Specialist
Legacy ER & Urgent Care
05.2025 - Current
Medical Imaging Scheduling Coordinator
John Muir Health
04.2025 - 12.2025
Data Entry Analyst
Indiana Housing and Community Development Authority
01.2025 - 04.2025
Patient Representative
CareNow Urgent Care
04.2024 - 01.2025
Patient Care Coordinator
Walmart Pharmacy
03.2023 - 02.2024
Admissions Assistant
Dallas College
08.2022 - 03.2023
Associate of Science - Kinesiology
Dallas College
High School Diploma -
Copperas Cove High School