Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jasmine Santora

Portsmouth,VA

Summary

Detail-oriented and dependable HR professional with hands-on experience in onboarding, payroll processing, employee records management, and administrative support. Skilled in coordinating virtual onboarding, managing E-Verify and compliance documentation, and setting up timekeeping and payroll systems. Known for delivering excellent internal customer service, maintaining confidentiality, and adapting quickly to new tools and processes. Seeking to contribute strong organizational and people-focused skills to a dynamic HR team.

Overview

8
8
years of professional experience

Work History

Human Resources Administrator/ Onboarding Rep

Iworkscorp
11.2024 - Current

Role eliminated due to company restructure

• Led and facilitated virtual onboarding meetings via Microsoft Teams, providing new hires with essential company information, HR policies, and systems access.

• Created and distributed offer letters, NDAs, and onboarding documents, ensuring accuracy and compliance with company policies and state/federal regulations.

• Managed E-Verify processes and maintained meticulous records to ensure legal compliance for all new hires.

• Set up new employee profiles in HRIS and timekeeping systems; coordinated user access and permissions across internal platforms.

• Tracked onboarding tasks and milestones using internal tools and checklists, ensuring timely completion of required steps.

• Maintained HR email inbox and served as the first point of contact for new hire inquiries, ensuring a welcoming and efficient onboarding experience.

• Supported a wide range of administrative functions including scheduling, document filing, data entry, ensuringt all compliance trainings are done, and cross-departmental coordination.

Frequently coordinated with the payroll department to resolve discrepancies

Card Services Representative

Chartway Federal Credit Union
01.2020 - 11.2024

• Delivered high-quality service while assisting clients with sensitive account and billing information, demonstrating strict confidentiality and professionalism

• Maintained detailed documentation of customer interactions in internal CRM systems, ensuring accuracy and compliance

• Resolved account discrepancies and processed adjustments, reinforcing attention to detail and accuracy.

• Collaborated with internal departments to escalate and resolve complex issues.

• Educated customers on card features, policies, and procedures, utilizing communication skills.

• Balanced high call volume while maintaining performance standards

Payroll/HR Associate

Kingdom Kleaning
01.2017 - 01.2024

• Maintained and updated confidential employee records, including time off, PTO, attendance tracking, and benefits administration.

• Managed payroll software systems independently; self-taught and troubleshot issues to ensure accurate and timely payroll processing.

• Stayed up to date with payroll laws and HR regulations to ensure ongoing compliance and best practices.

• Processed new hire paperwork, conducted onboarding tasks, and supported offboarding procedures, ensuring smooth employee transitions.

• Acted as the first point of contact for all HR and payroll-related questions, delivering timely and professional support to staff.

• Provided general administrative assistance, including filing, data entry, scheduling, and document preparation to support HR operations.

Education

Associate Of General Studies -

Lakeland High School
Suffolk, VA

Skills

  • Employee Onboarding & Offboarding
  • E-Verify & I-9 Compliance
  • Payroll Processing & Data Entry
  • Timekeeping & Attendance Systems
  • HRIS Software
  • Offer Letter Preparation
  • Employee Records Management
  • Employment Law & Compliance Awareness
  • Benefits Administration
  • Confidentiality & Data Accuracy

Timeline

Human Resources Administrator/ Onboarding Rep

Iworkscorp
11.2024 - Current

Card Services Representative

Chartway Federal Credit Union
01.2020 - 11.2024

Payroll/HR Associate

Kingdom Kleaning
01.2017 - 01.2024

Associate Of General Studies -

Lakeland High School

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    <p>• Led the full project lifecycle of HR initiatives, including workforce planning, policy development, and process improvement.<br> • Created and managed detailed project plans, schedules, and budgets to ensure timely and efficient execution.<br> • Coordinated cross-functional teams to deliver HR projects on schedule while maintaining compliance with organizational standards.<br> <br> <strong>Compensation, Benefits &amp; Payroll:</strong><br> • Oversaw end-to-end payroll administration, ensuring accurate and timely employee payments.<br> • Managed employee compensation and benefits programs, aligning them with market standards and company objectives.<br> • Addressed payroll discrepancies and provided solutions to maintain smooth operations.<br> <br> <strong>Policy Development &amp; Compliance:</strong><br> • Developed and implemented company-wide HR policies to enhance workplace efficiency and employee satisfaction.<br> • Ensured compliance with labor laws and Ministry of Human Resources regulations, mitigating legal risks.<br> • Advised leadership on labor law updates and best practices in employee relations.<br> <br> <strong>Talent Acquisition &amp; Onboarding:</strong><br> • Directed full-cycle recruitment processes, from sourcing and interviewing to hiring and onboarding.<br> • Managed international hiring, including visa processing, embassy coordination, and relocation support.<br> • Optimized onboarding programs to ensure a smooth transition for new employees.<br> <br> <strong>Employee Relations &amp; Engagement:</strong><br> • Served as a primary point of contact for employee concerns, providing effective conflict resolution.<br> • Maintained accurate records for attendance, leave, and performance management.<br> • Prepared employment contracts and offer letters in compliance with legal and company standards.<br> <br> <strong>Strategic HR Leadership:</strong><br> • Collaborated with senior management to align HR strategies with business goals.<br> • Analyzed HR trends and provided recommendations to enhance workforce planning and development.<br> </p> at Saudi Central Bank<p>• Led the full project lifecycle of HR initiatives, including workforce planning, policy development, and process improvement.<br> • Created and managed detailed project plans, schedules, and budgets to ensure timely and efficient execution.<br> • Coordinated cross-functional teams to deliver HR projects on schedule while maintaining compliance with organizational standards.<br> <br> <strong>Compensation, Benefits &amp; Payroll:</strong><br> • Oversaw end-to-end payroll administration, ensuring accurate and timely employee payments.<br> • Managed employee compensation and benefits programs, aligning them with market standards and company objectives.<br> • Addressed payroll discrepancies and provided solutions to maintain smooth operations.<br> <br> <strong>Policy Development &amp; Compliance:</strong><br> • Developed and implemented company-wide HR policies to enhance workplace efficiency and employee satisfaction.<br> • Ensured compliance with labor laws and Ministry of Human Resources regulations, mitigating legal risks.<br> • Advised leadership on labor law updates and best practices in employee relations.<br> <br> <strong>Talent Acquisition &amp; Onboarding:</strong><br> • Directed full-cycle recruitment processes, from sourcing and interviewing to hiring and onboarding.<br> • Managed international hiring, including visa processing, embassy coordination, and relocation support.<br> • Optimized onboarding programs to ensure a smooth transition for new employees.<br> <br> <strong>Employee Relations &amp; Engagement:</strong><br> • Served as a primary point of contact for employee concerns, providing effective conflict resolution.<br> • Maintained accurate records for attendance, leave, and performance management.<br> • Prepared employment contracts and offer letters in compliance with legal and company standards.<br> <br> <strong>Strategic HR Leadership:</strong><br> • Collaborated with senior management to align HR strategies with business goals.<br> • Analyzed HR trends and provided recommendations to enhance workforce planning and development.<br> </p> at Saudi Central Bank

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Jasmine Santora