Jasmine Sapp

Expanded Multi-Site / Regional Assignments

Promoted from Operations Assistant | Additional leadership assignments supporting PATH operations and Regional Staffing Coordination

• Provide senior operational leadership across Guard Operations, Security Operations Center (SOC), Credentialing, and Supervision for a 150+ person physical security program supporting approximately 4,500 weekly service hours, leading subordinate supervisors and functional leads responsible for frontline security personnel.
• Direct end-to-end guard force workforce operations encompassing staffing analysis, hiring requisitions, recruiting partnership, candidate interviews and selection, training coordination, post assignment, permanent scheduling, personnel deployment, performance management, corrective action, and advancement recommendations.
• Consistently achieve weekly staffing performance targets through proactive workforce forecasting, hiring-pipeline management, attendance-trend analysis, and strategic deployment, identifying potential personnel shortages and coordinating recruitment before contractual coverage requirements are impacted.
• Manage overtime utilization and workforce deployment against a 2% unbillable-overtime threshold, consistently maintaining performance within target while balancing labor-cost controls with staffing, attendance risk, special events, and operational requirements.
• Analyze staffing levels and operational requirements to determine external hiring needs; initiate hiring requisitions, establish screening expectations with Recruiting, conduct final site interviews, approve or reject candidates, and determine operational assignments following successful training.
• Oversee workforce scheduling, deployment, timekeeping, and payroll approval while exercising discretion over overtime utilization, personnel movement, schedule adjustments, post coverage, and operational resource allocation.
• Lead Field Supervisors, SOC Leads, Credentialing personnel, and other supervisory functions responsible for frontline security operations; monitor personnel performance and attendance, administer corrective action, identify high-potential employees for advancement, and provide recommendations regarding promotion, suspension, and termination.
• Oversee workforce credentialing and qualification compliance, utilizing dashboard-based monitoring to track security guard licenses, Port Authority credentials, and site-specific qualifications; coordinate required renewals and remove noncompliant personnel from future deployment until requirements are satisfied.
• Provide management oversight of new-hire and recurring security training, supporting training leadership in enforcing performance and conduct standards and ensuring personnel meet established requirements before operational deployment.
• Monitor operational trends and security activity to determine the timing and deployment of site-wide annual refresher training, coordinating multi-week training initiatives designed to reinforce security procedures and mitigate recurring or emerging operational concerns.
• Executed and reviewed 16 monthly Port Authority-mandated security and emergency preparedness drills, analyzing results, documenting deficiencies, and coordinating corrective actions to enhance operational readiness.
• Maintain management oversight of security incident response, evaluating personnel and procedural performance and initiating escalation, corrective action, or disciplinary review when negligence or response deficiencies are identified.
• Identify potential employee misconduct and policy violations through analysis of operational records; coordinate targeted investigative reviews with SOC leadership, evaluate resulting findings, and escalate substantiated matters to Human Resources for appropriate action.
• Monitored staffing performance, SLA/KPI attainment, and operational metrics using Salesforce dashboards and reporting, ensuring visibility of unbillable hours, hiring requisitions, and qualification compliance.
• Identified operational vulnerabilities to support physical security risk mitigation, recommending procedural or physical improvements to project leadership and directing personnel deployment for special events and evolving operational needs.
• Selected for expanded operational responsibility supporting World Trade Center and PATH security operations concurrently, with peak oversight encompassing 300+ security personnel across seven functional departments and approximately 7,000–8,000 weekly service hours.
• Coordinated recruiting, training, scheduling, and workforce pipelines for 10+ metropolitan-area security programs, including Port Authority locations.
• Partnered with site and regional leadership to anticipate workforce requirements, coordinate cross-site staffing resources, and maintain operational continuity across complex, high-volume security programs.

• Coordinate real-time response to security and life-safety incidents by detecting events through CCTV and security systems, dispatching armed and unarmed security personnel, communicating critical operational updates, and coordinating with NYPD, FDNY, and EMS when required.
• Coordinated real-time response to security and life-safety incidents by detecting events through CCTV and security systems, dispatching armed and unarmed security personnel, and communicating critical operational updates.
• Maintain situational awareness throughout active incidents, verify adherence to emergency procedures, and dynamically redeploy security resources in response to evolving conditions or physical security system failures.
• Conducted security investigations of workplace incidents, lost or stolen property, and access-related concerns by analyzing CCTV footage, access-control records, card-swipe activity, and Tableau data to reconstruct timelines and establish factual findings.
• Retrieved and preserved relevant video footage and security records, prepared detailed incident reports, and issued management notifications documenting investigative findings and supporting information.
• Identified access-control weaknesses and physical security system failures, escalating potential vulnerabilities for timely review and remediation.
• Participate in physical security testing and emergency preparedness activities including penetration tests, active-shooter exercises, duress-alarm testing, and security-system validation.
• Execute contingency security procedures during access-control or other physical security system failures, redeploying personnel to maintain critical coverage and distributing time-sensitive operational notifications.

• Served as a central command, dispatch, and client communication point for multi-site security operations, coordinating field personnel and providing operational updates across a diverse portfolio of client locations.
• Coordinated multi-site security operations as central command and dispatch point, facilitating effective communication and operational updates among field personnel across diverse client locations.
• Redeployed security personnel across client sites during urgent staffing disruptions, ensuring critical coverage and operational continuity through independent operational judgment.
• Monitored field activity and guard-force performance via command-center technology, escalated incidents and operational concerns to maintain security standards and coverage integrity.

• Progressed from Special Operations Agent to Supervisor and ultimately Coordinator, assuming increasing responsibility for personnel deployment, security screening operations, field supervision, and operational coordination within complex airport environments.
• Supervised aviation security personnel and specialized screening activities while ensuring adherence to established security procedures, client requirements, and site-specific operational standards.
• Conducted real-time operational risk assessments in dynamic airport environments, exercising supervisory authority to modify screening locations and procedures when weather, environmental conditions, or safety concerns created unacceptable operational risk.
• Coordinated personnel and operational resources in response to changing flight activity, staffing conditions, client requirements, and security needs while maintaining continuity of screening operations.
• Supported frontline personnel development, reinforced procedural compliance, and provided operational direction during high-volume and time-sensitive aviation security assignments.

• Developed foundational physical security expertise across diverse commercial properties, special events, and client environments through roles as Security Officer, Field Supervisor, and Dispatcher.
• Executed access control, patrol, incident response, security monitoring, and dispatch functions while ensuring compliance with client policies and site-specific procedures.
• Coordinated field-level supervision and operational support for security personnel across assigned posts and events, facilitating staffing, deployment, incident escalation, and continuity of security coverage.

ALLIED SECURITY | Department of Social Services – Security Officer
New York, NY | March 2021 – August 2021
Provided access control, public-facing security, incident reporting, and facility protection within a government social-services environment.

WATCHGUARD 24/7 SECURITY | Residential Security Officer
New York, NY | January 2023 – May 2023
Provided residential building security, access control, visitor management, and monitoring in support of property and resident safety.

Graduate-level study focused on the strategic management of security operations, organizational risk, emergency preparedness, security policy, and protection of people, assets, and critical infrastructure.

Relevant Coursework: Security Management • Risk Analysis & Management • Emergency Management • Security Policy & Planning • Project Management • Organizational Leadership • Budgeting & Financial Management