Summary
Overview
Work History
Education
Skills
Timeline
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Jasmine Sawyer

Rosenberg,TX

Summary

Motivated with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable experiences. Ready to serve discerning customers, talented at pleasing demanding customers. I am reliable, adaptable, and professional with expertise in personnel development, team collaboration and resolving issues with customers and management. Knowledgeable about handling special requirements and enthusiastic and reliable professional.


I take pride in providing excellent service and creating memorable experiences and learning and developing new skills. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. I am an organized and dependable candidate, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

3
3
years of professional experience

Work History

Restaurant Waitress

Clancy's Public House
10.2023 - Current
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
  • Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
  • Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
  • Operated POS systems to cash out customer checks and complete order transactions. Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Increased sales significantly by upselling higher-end products to customers.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.

Martial Arts Instructor

Premier Martial Arts
06.2022 - Current
  • Built strong relationships and worked to upgrade and upsell memberships or packages in the studio increasing revenue by $1000 per upgrade
  • Generating 60 new prospects through events and converting 10 leads into memberships
  • Within a dedicated weekend of sales that we do annually, we made a revenue of 60k
  • Created effective class and lesson plans for students at all ages and levels by breaking down techniques and having interactive drills that are engaging and effective to learn concepts.
  • Within a year of being at this location I increased the amount of events sold and generated 20 new events and converted prospects into leads, then produced 10-15 new members
  • Building and maintaining relationships positive personal relationships and culture within the studio.
  • Set realistic goals for advancement and provided feedback and corrections to improve student retention.
  • Organized events and tournaments to provide opportunities for students to showcase skills.
  • Maintained personal training and development to further advance students abilities and to grow personal skills - Built and continually expanded knowledge and expertise
  • Built and worked on grass root marketing to generate leads to get in more cash flow for the business

Restaurant Team Member

First Watch
09.2022 - 04.2023
  • Arrived to work in uniform and presentable in appearance to meet restaurant standards.
  • Operated register to process payments and collect cash payment for order totals. Used cash registers and calculators to prepare bills, accept payments and make change.
  • Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
  • Trained new employees by demonstrating tasks and coaching during daily activities.
  • Used proper techniques to prepare food and ingredients. Prepared food orders, cooking on grill and operating fry station. Verified freshness of ingredients and food by checking for quality, rotating stock and recording old and new items.
  • Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Program Director

Premier Martial Arts
03.2021 - 06.2022
  • Worked closely with School districts and staff to integrate programs that would generate leads and build long term partnerships.
  • Brought in 50-100 new leads a month, those converted into an average of 10-20 new members each month
  • Maintained a student member base of 170-180 people while converting more prospects to members and upgrading current students.
  • Within a 8 month time frame, I increased sales by $12,000
  • Managed and evaluated performance that provides high-quality services to program participants. Provided ongoing direction and leadership for program operations.
  • Developed and implemented program goals and objectives, establishing specific and measurable outcomes aligned with organization's overall mission.
  • Negotiated program contracts and agreements to obtain cost-effective pricing. Recruited and trained staff and volunteers to enhance member retention and increase sales
  • Monitored program performance to identify areas for improvement. Established program policies and procedures to comply with regulatory requirements.
  • Coordinated budgeting, scheduling and resource allocation to facilitate smooth flow of operations.
  • Worked on lead generation and building rapport with customers to increase sales and profit revenue for the business.

Martial Arts Instructor

Premier Martial Arts
06.2020 - 03.2021
  • Generated a 100 students/ members ($35,000) through Pre-Sales during COVID in 2020 to launch new studio location
  • Coached students at all ages and levels by breaking down techniques into simple moves and creating effective class plans while monitoring progress.
  • Built and maintained relationships positive personal relationships with students and families, served as a role model and character educator and prioritized safety by supervising classes closely.
  • Demonstrated proper martial arts techniques to help students embrace learning techniques and set realistic goals for advancement. Provided feedback and corrections to improve students' skills and techniques while adapting lessons and teaching styles to meet the unique needs and abilities of students being taught for children's and adults.
  • Organized events and tournaments to provide opportunities for students to showcase skills.
  • Monitored student progress and provided individualized instruction to meet student needs and goals. Assessed participants progress and advised on better methods.
  • Built and continually expanded knowledge and expertise on latest fitness trends, curriculum, training methods and programs- kept classes fresh and interesting.
  • Promoted character development, discipline, and taught new families and students the core principles and values of martial arts and goal setting- enrolling them into long term programs that would benefit their needs.

Education

High School Diploma -

Columbine High School
Littleton, CO
05.2020

Skills

  • Sales/ Negotiation
  • Point of Sale Operation
  • Student Records Management/ Policy Enforcement/ Performance Monitoring
  • Hospitality Service Expertise/ Relationship Management
  • Performance Improvement/ Skill Development
  • Presentation Skills
  • Recreation Management/ Student Records Management
  • Special Needs Teaching/ Group and Individual Instruction
  • Public Speaking
  • Excellent Communication Skills
  • Detail Oriented

Timeline

Restaurant Waitress

Clancy's Public House
10.2023 - Current

Restaurant Team Member

First Watch
09.2022 - 04.2023

Martial Arts Instructor

Premier Martial Arts
06.2022 - Current

Program Director

Premier Martial Arts
03.2021 - 06.2022

Martial Arts Instructor

Premier Martial Arts
06.2020 - 03.2021

High School Diploma -

Columbine High School

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Jasmine Sawyer