Jasmine Seabaugh
Louisville,KY
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy and a consistent positive attitude!
Overview
2
2
years of professional experience
Work History
Server
Gordon Biersch
05.2023 - Current
- Set positive tone for entire dining experience as their first impression of the company.
- Served large groups of people in an organized and efficient manner, while maintaining customer satisfaction.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags to prepare for busy periods.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Managed order efficiency and accuracy through clear communication with kitchen staff and managers, earning numerous recommendations from satisfied customers.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe food by working closely with kitchen staff on alternatives.
- Showcased deescalation skills regarding severely displeased customers by offering them options catered to their individual experience.
- Upheld public health standards regarding food storage and preparation according to ServSafe policies.
Lead Hostess
Gordon Biersch
03.2022 - 05.2023
- Created positive guest relations by managing information and orchestrating speedy and efficient seating.
- Assigned customers to tables suitable for individual needs and restaurant section rotation.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Trained new hostesses on customer service practices and restaurant policies to maintain high standards of service.
- Understood the functionality of every aspect of the workplace, including back-of-house, to create a cohesive and effective rotation.
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
- Minimized customer service complaints by carefully managing customer expectations during busy periods.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
- Assisted customers with delivering orders, carrying additional trays and helping dish out items.
Server
Osaka Japanese Restaurant
08.2021 - 03.2022
- Created a positive and warm environment for new and returning guests.
- Served food and beverages accurately and efficiently with careful consideration of customer needs.
- Followed public health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Engaged in careful research regarding specific food allergy concerns to suggest a safe and appropriate dining experience.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Created genuine and healthy relationships with regular customers and coworkers to create a positive environment.
Education
Bachelor of Arts - Major in Biology, Minor in Epidemiology
University of Louisville
Louisville, KY05.2025
High School Diploma -
Meade County High School
Brandenburg, KY05.2021
Skills
- Guest Satisfaction
- Multitasking and Organization
- Teamwork and Collaboration
- Attention to Detail
- Collaborative Leadership
- Creative Solutions
Timeline
Server
Gordon Biersch
05.2023 - Current
Lead Hostess
Gordon Biersch
03.2022 - 05.2023
Server
Osaka Japanese Restaurant
08.2021 - 03.2022
Bachelor of Arts - Major in Biology, Minor in Epidemiology
University of Louisville
High School Diploma -
Meade County High School
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