Jasmine Serrano
Winter Garden,FL
Summary
Skilled in customer service and theatre operations from previous role as Cast Member. Gained significant experience in coordinating live events, managing crowd control, and handling guest queries with professionalism. Strengths include effective communication, team collaboration, problem-solving skills, and ability to work under pressure. Consistently recognized for maintaining high standards of performance while ensuring smooth flow of operations.
Overview
11
11
years of professional experience
Work History
Cast Member
Disney
Winter Garden, Florida
06.2024 - Current
- Greeted guests with a friendly smile and engaged in conversation to ensure they had an enjoyable experience.
- Assisted guests with questions and concerns while providing exceptional customer service.
- Provided accurate show times and ticket information to guests.
- Resolved conflicts between guests or staff members in a professional manner.
- Received deliveries from vendors, sorted them into inventory categories, and stocked shelves accordingly.
Call Center Representative
ID.me
Lake Mary, Florida
05.2023 - 06.2024
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Developed effective working relationships with team members across multiple departments.
- Attended regular training sessions on updates and changes within the industry or organization.
Patient Service Representative
MD Now Urgent Care
Hialeah, Florida
12.2021 - 04.2023
- Greeted patients upon arrival and directed them to the appropriate area.
- Provided customer service by answering patient questions and addressing concerns.
- Verified insurance information, collected payments, and scheduled appointments.
Receptionist
The Mall Hair Salon
Miami, Florida
11.2020 - 12.2021
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
Scare Actor
House of Horrors
Miami, Florida
09.2020 - 10.2020
- Prepared costumes for upcoming shows and events.
- Developed character-specific dialogue to create a realistic experience for guests.
- Performed as a scare actor in haunted houses, mazes, and other attractions.
- Maintained knowledge of current show scripts and storylines.
- Collaborated with other actors on scenes, choreography, and improvisations.
Scare Actor
Headless Horseman Escape Rooms
Ulster Park, New York
09.2019 - 10.2020
- Prepared costumes for upcoming shows and events.
- Developed character-specific dialogue to create a realistic experience for guests.
- Performed as a scare actor in haunted houses, mazes, and other attractions.
- Interacted with guests to provide an immersive horror experience.
- Managed props and set pieces during performances.
- Ensured that guest interactions were consistent with the desired theme of the attraction.
Personal Assistant
Wella
Rhinebeck, New York
06.2014 - 12.2019
- Performed calendar management and scheduling of appointments for the executive.
- Organized travel arrangements, including flights, transportation, and accommodation.
- Prepared documents such as reports, presentations, agendas, and correspondence.
- Managed office supplies inventory and placed orders when necessary.
- Answered incoming calls and emails promptly while managing the executive's schedule accordingly.
- Arranged conference calls with remote employees or clients located outside of local area.
Scare Actor
Field of Horrors
Troy, NY
09.2017 - 10.2018
- Prepared costumes for upcoming shows and events.
- Developed character-specific dialogue to create a realistic experience for guests.
- Performed as a scare actor in haunted houses, mazes, and other attractions.
- Followed safety protocols to ensure the safety of all participants.
- Maintained knowledge of current show scripts and storylines.
- Collaborated with other actors on scenes, choreography, and improvisations.
Host
Olive Garden
Saugerties, New York
08.2016 - 09.2017
- Greeted guests upon arrival and provided them with menus.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Took reservations over phone and in person.
- Assisted servers in seating guests by escorting them to their tables.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
Scare Actor
The Fortress
Stanfordville, New York
09.2013 - 09.2015
- Learned lines quickly and accurately for auditions and performances.
- Developed characters through research, improvisation, and practice with the director.
- Attended rehearsals to hone skills in preparation for performance.
- Delivered the exact experience guests came to experience.
- Developed character-specific dialogue to create a realistic experience for guests.
- Performed as a scare actor in haunted houses, mazes, and other attractions.
Education
High School Diploma -
Rhinebeck Senior High School
Rhinebeck, NY06-2017
Associate of Science - Medical And Health Management
Valencia College
Orlando, FLSkills
- Acting
- Character Development
- Sales proficiency
- Public Speaking
- Creative
- Exceptional communicator
- Enthusiastic
Timeline
Cast Member
Disney
06.2024 - Current
Call Center Representative
ID.me
05.2023 - 06.2024
Patient Service Representative
MD Now Urgent Care
12.2021 - 04.2023
Receptionist
The Mall Hair Salon
11.2020 - 12.2021
Scare Actor
House of Horrors
09.2020 - 10.2020
Scare Actor
Headless Horseman Escape Rooms
09.2019 - 10.2020
Scare Actor
Field of Horrors
09.2017 - 10.2018
Host
Olive Garden
08.2016 - 09.2017
Personal Assistant
Wella
06.2014 - 12.2019
Scare Actor
The Fortress
09.2013 - 09.2015
High School Diploma -
Rhinebeck Senior High School
Associate of Science - Medical And Health Management
Valencia College