JASMINE SHACKELFORD
Washington,DC
Summary
Creative and hardworking professional, skilled at handling complex administrative, operational and program outreach functions. Organized and successful at managing multiple priorities with accuracy and a solutions-focused attitude. Adept at wearing many hats and providing objective driven results with a positive attitude and passion for service.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Assistant Program Manager
Calvary Women’s Services
10.2023 - Current
- Manages day-to-day administrative and operational functions for DC nonprofit organization
- Oversees building maintenance, managing vendor agreements, facility repairs and renovation projects, IT support, emergency response procedures and inventory procurement
- Supervises program staff and leads a team of nine in training, development, performance evaluation, overseeing staff schedule and adherence to company policies
- Executes HR functions including interviewing, hiring, training, onboarding of new staff, completing payroll, and expense report reconciliation
- Evaluates program performance, identifies creative solutions for program improvement and presents data reports and analysis to senior leadership
- Coordinates outreach efforts to build community partnerships for program events and to raise awareness about the programs offerings
- Manages In-Kind Donations process
Management Assistant/Office Manager
Hines
03.2019 - 04.2023
- Managed office operations and administration for Class A commercial properties in the DMV
- Efficiently managed service request tracking system, prioritizing tasks based on urgency and resource availability.
- Negotiated favorable contract terms with vendors, securing high-quality services at competitive rates to benefit both tenants and owners.
- Oversaw invoicing and expense reconciliation for all properties, and investigated pay discrepancies
- Assisted in preparing comprehensive financial reports for owner review, ensuring transparency in property performance metrics.
- Managed complex project calendars ensuring that projects are completed timely and within budget and project scope
- Trained new administrative staff on organization policies and procedures, and facilitated onboarding
- Maintained logistics calendar for site-wide events, updated organization website, and provided event planning
- Managed life safety/emergency response planning, insurance compliance for vendors and tenants and organized routine drills.
- Maintained positive relationships with tenants through clear communication and prompt responses to inquiries or concerns.
- Collaborated with property manager on annual budget planning, analyzing historical data for informed decision making.
Executive Assistant – Director of Events
Wanderlust
02.2018 - 12.2018
- Executive Assistant for Director of Events at health and wellness company
- Managed executive calendar, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Cultivated lasting relationships with key industry partners, expanding company's network of service providers and talent
- Streamlined event logistics by implementing innovative project management strategies to ensure seamless execution.
- Managed complex timelines and resource allocation for multiple concurrent projects without compromising quality or efficiency.
- Led post-event evaluations to identify areas for improvement and implement necessary changes for future success.
Court Liaison/Program Coordinator
Project 180
07.2014 - 12.2017
- Facilitated qualitative and quantitative assessments for incarcerated adults seeking treatment programming
- Collaborated extensively with Court and Correctional personnel to facilitate client placement, treatment recommendations, and to minimize barriers to successful re-entry
- Managed on-the-record court reporting for all clients, including multi-team collaboration, report writing and advocacy with Judges and attorneys
- Organized legal materials for easy access, expediting the preparation process for attorneys and judges.
- Prioritized urgent cases for immediate attention by judges, facilitating swift resolution of time-sensitive matters.
- Maintained up-to-date knowledge of local and federal laws, ensuring accurate advice on procedural matters.
- Provided comprehensive reports on case statuses, enabling informed decision-making by court officials.
- Participated in cross-departmental trainings to enhance understanding of court processes and improve interagency collaboration.
- Developed program adjustments that facilitated reduced recidivism and re-incarceration among program participants
- Established relationships with housing, treatment, correctional and other staff to support positive community reintegration.
Case Manager
Project 180
06.2012 - 07.2014
- Managed an average caseload of 45+ participants with co-occurring diagnoses for a forensic treatment program
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Supported client educational, vocational, court-compliance, housing, psychiatric and medical needs by facilitating resource linkage and skill development to reduce recidivism
- Facilitated rehabilitation groups, assisted with curriculum development, and trained incoming staff on best practices for curriculum delivery and presentation
- Coordinated with housing, correctional, psychiatric and other team members to support collaborative implementation of client treatment plans.
Education
Bachelor of Arts - Sociology And Anthropology
George Washington University
06.2010
Skills
- Program Leadership
- Meeting facilitation and documentation
- Event Coverage Planning
- Staff Hiring, Supervision, and Evaluation
- Educational Program Planning
- Operations Management
- Policy and procedure improvements
- Nonprofit Administration
- Critical Thinking & Problem-Solving
- Interdepartmental Coordination
- Project Oversight
Certification
- Trauma Informed Care
- Housing Standards
- Domestic Violence
- Mental Health Rehabilitation Certification
- CPR
Otherroles
- Account Manager for Marketing Firm
- Research Analyst for Government Contractor
- Residential Manager for Domestic Violence Shelter
Languages
Spanish
Limited Working
Portuguese
Elementary
Timeline
Assistant Program Manager
Calvary Women’s Services
10.2023 - Current
Management Assistant/Office Manager
Hines
03.2019 - 04.2023
Executive Assistant – Director of Events
Wanderlust
02.2018 - 12.2018
Court Liaison/Program Coordinator
Project 180
07.2014 - 12.2017
Case Manager
Project 180
06.2012 - 07.2014
Bachelor of Arts - Sociology And Anthropology
George Washington University
- Trauma Informed Care
- Housing Standards
- Domestic Violence
- Mental Health Rehabilitation Certification
- CPR
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