Jasmine Shaw
Clermont,FL
Summary
Results-driven Account Manager with expertise in managing employer-client relationships. After taking time away from the workforce to serve as a full-time caregiver and managing complex responsibilities, I am eager to return to the workforce and bring my experience, dedication, and strong work ethic to a new opportunity. Skilled in problem-solving, de-escalation, and meeting deadlines. Committed to aligning business goals with quality deliverables to enhance client satisfaction and drive success.
Overview
6
6
years of post-secondary education
15
15
years of professional experience
Work History
Full-Time Caregiver
Family Member
Clermont, Florida
07.2022 - Current
- Supported medication routines, daily personal care, and transportation needs for medical appointments and social activities.
- Prepared meals aligned with nutrition needs and personal food preferences.
- Kept living space clean, orderly, and safe.
Account Manager Team Lead
Kaplan Test
Orlando, Florida
04.2016 - 07.2022
- Managed multiple accounts at once, met deadlines, and maintained client relationships to support satisfaction and retention.
- Coordinated communication across departments to improve service delivery.
- Resolved customer concerns by offering alternate solutions.
- Trained and supported new account managers and management.
- Delivered product training and client support to improve understanding and use of company offerings.
Cashier Trainer
Universal Orlando
Orlando, FL
05.2011 - 11.2016
- Directed cashier onboarding on point-of-sale systems, customer service standards, and upselling practices, strengthening sales execution through targeted feedback.
- Resolved employee and customer disputes with practical problem-solving methods, supporting collaborative workplace operations.
- Led individualized coaching sessions for cashiers needing added support on concepts and procedures, improving overall team readiness.
- Managed opening, closing, and shift-change responsibilities to maintain consistent operational performance.
- Monitored inventory throughout each shift to keep stock counts accurate and support timely replenishment.
Education
Master of Science - Public Health
Purdue University
West Lafayette, IN 09.2017 - 12.2019
Bachelor of Science - Health Sciences
Stetson University
DeLand, FL 08.2010 - 05.2014
Skills
- Client relationship management
- Account strategy development
- Customer retention strategies
- CRM software
- Cross-department coordination & communication
- Team leadership
- Time management
- Problem solving
- Critical thinking
- Project management
- Adapatability
Timeline
Full-Time Caregiver
Family Member
07.2022 - Current
Master of Science - Public Health
Purdue University
09.2017 - 12.2019
Account Manager Team Lead
Kaplan Test
04.2016 - 07.2022
Cashier Trainer
Universal Orlando
05.2011 - 11.2016
Bachelor of Science - Health Sciences
Stetson University
08.2010 - 05.2014