Jasmine Shell
St. Louis ,MO
Summary
To obtain a position that will afford me the opportunity to acquire and employ skills needed to succeed in the healthcare field
Overview
16
16
years of professional experience
Work History
Provider Services Representative
UnitedHealthcare
08.2021 - Current
- Coordinated with internal departments on behalf of providers to ensure timely payment resolution for claims disputes or other financial matters.
- Enhanced customer satisfaction by efficiently resolving provider inquiries and concerns.
- Streamlined operations by managing a high volume of incoming calls for medical providers seeking information or assistance.
- Acted as a liaison between providers and company leadership, effectively communicating concerns and feedback to facilitate continuous improvement initiatives.
- Improved patient satisfaction by efficiently handling authorization requests and promptly addressing inquiries.
- Provided exceptional customer service by answering questions, resolving issues, and guiding patients through the authorization process.
- Verified eligibility and compliance with authorization requirements for service providers.
- Input all patient data regarding claims and prior authorizations into system accurately.
- Reviewed appeals for prior authorization requests and communicated with payers to resolve issues.
- Managed a high volume of incoming calls, maintaining professionalism while effectively addressing the needs of callers seeking assistance with prior authorizations.
- Prepared and distributed denial letters, detailing reasons for denial and possible appeal measures.
Medical Assistant
SIRM
04.2019 - 04.2020
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Prepared lab specimens for diagnostic evaluation.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
Medical Assistant
Mercy Hospital St. Louis
06.2016 - 11.2018
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- EMR (EPIC)
Medical Assistant, OBGYN
Womens Health Specialists
05.2013 - 04.2016
- Complete vital signs, administered injections, blood draws, and collect urine samples
- Performed bone density scans and non stress testing
- EMR (Athena)
- Check out responsibilities as needed
- Ordered supplies
Medical Assistant, Externship
Forest Park Medex
01.2013 - 02.2013
- Completed vital sign checks, Snellen exams, administered injections, and blood draws
- Prepared exam rooms, maintained supplies needed for patient care, and sanitized instruments
- Scheduled patient appointments, answered telephone, recorded messages, filed and prepared patient charts
Intern, Pediatric Department
Grace Hill Neighborhood Health Centers
08.2008 - 05.2009
- Scheduled patient appointments and utilized office equipment
- EMR, Champs Medical Software
- Answered telephone and properly recorded/delivered messages
Education
Medical Assistant, True -
Missouri College
02.2013
Skills
- Front Office Duties
- Microsoft Office
- MEDISOFT
- Take Vital Signs
- Injections
- Medical Terminology
- Drawing Blood
- Throat Cultures
- ECG
- HIPPA/OSHA Regulations
- Clinical Procedures
- Venipuncture
- Insurance Verification
- Sanitize Instruments
- Scheduling Appointments
- Basic Billing and Coding
- Glucose Testing
- Prepare Exam Room
Timeline
Provider Services Representative
UnitedHealthcare
08.2021 - Current
Medical Assistant
SIRM
04.2019 - 04.2020
Medical Assistant
Mercy Hospital St. Louis
06.2016 - 11.2018
Medical Assistant, OBGYN
Womens Health Specialists
05.2013 - 04.2016
Medical Assistant, Externship
Forest Park Medex
01.2013 - 02.2013
Intern, Pediatric Department
Grace Hill Neighborhood Health Centers
08.2008 - 05.2009
Medical Assistant, True -
Missouri College
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