Jasmine Sibley
FREMONT,CA
Summary
Dynamic professional with extensive experience in customer service.Fast food team lead with 5+ years of experience across high-volume chains like Taco Bell, Wingstop, and Five Guys. Known for keeping cool under pressure, supporting team morale, and delivering excellent customer service. Recently overcame a major health challenge and now fully available, energized, and excited to contribute to a new team.
Overview
7
7
years of professional experience
Work History
TSA Agent
DHS-TSA
08.2024 - 01.2025
- Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.
- Authenticated boarding passes, identification, and passports to prevent fraudulent travel.
- Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
- Engaged in casual conversations with individuals to assess and analyze behaviors.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Controlled situations resulting from security breaches by engaging and containing suspects until police or other security personnel arrived.
Shift Leader
Wingstop
03.2022 - 04.2023
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Enforced company policies and regulations with employees.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Crew Member
Five Guys Burger And Fries
07.2019 - 05.2020
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Performed shift change tasks each day to keep store neat and running smoothly.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Processed orders on POS system and accepted cash and charge payments.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
Service and Food Champion
Taco Bell
09.2017 - 07.2019
- Prepared products following restaurant, health, and safety standards and procedures.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals, and collected payments.
- Assisted other team members to achieve goals.
- Operated cash register to ring up final bill and process various forms of payment.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Became familiar with products to answer questions and make suggestions.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
Education
Diploma -
American High School
Fremont, CA2016
Skills
- Customer service and assistance
- De-escalation techniques
- Working in fast-paced environments
- Multitasking under pressure
- Punctuality and reliability
Languages
Spanish
Full Professional
Timeline
TSA Agent
DHS-TSA
08.2024 - 01.2025
Shift Leader
Wingstop
03.2022 - 04.2023
Crew Member
Five Guys Burger And Fries
07.2019 - 05.2020
Service and Food Champion
Taco Bell
09.2017 - 07.2019
Diploma -
American High School
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