Summary
Overview
Work History
Education
Skills
Languages
Timeline
BusinessDevelopmentManager
Jasmine Sibley

Jasmine Sibley

FREMONT,CA

Summary

Dynamic professional with extensive experience in customer service.Fast food team lead with 5+ years of experience across high-volume chains like Taco Bell, Wingstop, and Five Guys. Known for keeping cool under pressure, supporting team morale, and delivering excellent customer service. Recently overcame a major health challenge and now fully available, energized, and excited to contribute to a new team.

Overview

7
7
years of professional experience

Work History

TSA Agent

DHS-TSA
08.2024 - 01.2025
  • Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.
  • Authenticated boarding passes, identification, and passports to prevent fraudulent travel.
  • Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
  • Engaged in casual conversations with individuals to assess and analyze behaviors.
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
  • Controlled situations resulting from security breaches by engaging and containing suspects until police or other security personnel arrived.

Shift Leader

Wingstop
03.2022 - 04.2023
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Enforced company policies and regulations with employees.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.

Crew Member

Five Guys Burger And Fries
07.2019 - 05.2020
  • Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
  • Performed shift change tasks each day to keep store neat and running smoothly.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
  • Processed orders on POS system and accepted cash and charge payments.
  • Filled out daily shift log to record amount of food prepared, used and leftover.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Prepared recipe ingredients by washing, peeling, cutting, and measuring.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.

Service and Food Champion

Taco Bell
09.2017 - 07.2019
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Took orders, prepared meals, and collected payments.
  • Assisted other team members to achieve goals.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Became familiar with products to answer questions and make suggestions.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.

Education

Diploma -

American High School
Fremont, CA
2016

Skills

  • Customer service and assistance
  • De-escalation techniques
  • Working in fast-paced environments
  • Multitasking under pressure
  • Punctuality and reliability

Languages

Spanish
Full Professional

Timeline

TSA Agent

DHS-TSA
08.2024 - 01.2025

Shift Leader

Wingstop
03.2022 - 04.2023

Crew Member

Five Guys Burger And Fries
07.2019 - 05.2020

Service and Food Champion

Taco Bell
09.2017 - 07.2019

Diploma -

American High School

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