Jasmine Silverio
Queens,NY
Summary
Knowledgeable Guest Service Representative experienced in busy hotel settings. Driven and dedicated with focus on delivering exemplary service. Skilled multi-tasker successful at meeting performance objectives and helping team members.
Overview
2
2
years of professional experience
Work History
Guest Service Agent
Holiday Inn Express
07.2023 - Current
- Facilitated check-in and check-out processes during high-volume periods to convenience for guests.
- Handled cash, charge and account payments to settle guest bills.
- Communicated with housekeeping, maintenance and management to resolve issues and maintain guest satisfaction.
- Responded to incoming guests, telephone calls and email inquiries with efficiency and professionalism.
Barista
Starbucks
08.2022 - 08.2023
- Prepared beverage and food products in compliance with company recipes and guidelines.
- Learned about brewing methods, beverage blends, food preparation techniques to improve customer service and product quality.
- Located and prepared mobile and delivery orders using company software system.
- Handled refunds and remade incorrect drinks to improve customer experience.
Cashier/Customer Service
BJ’s
01.2022 - 08.2022
- Monitored customer flow and adapted cashier assignments to minimize wait times.
- Trained cashiers on store policies and performance standards to maintain optimal customer service levels.
- Kept cashiers stocked with paperwork for loyalty programs, credit card applications and other current promotions.
- Managed checkout area and observed customer and cashier interactions and intervened to resolve disputes and exceed customer expectations.
Education
New York City College of Technology
Brooklyn, NYHigh School Diploma -
Academy For Careers in Television And Film
Long Island City, NYSkills
- POS System Operations
- Cash Management
- Guest Accounts
- Exceptional Customer Service
Timeline
Guest Service Agent
Holiday Inn Express
07.2023 - Current
Barista
Starbucks
08.2022 - 08.2023
Cashier/Customer Service
BJ’s
01.2022 - 08.2022
New York City College of Technology
High School Diploma -
Academy For Careers in Television And Film
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