Knowledgeable Guest Service Representative experienced in busy hotel settings. Driven and dedicated with focus on delivering exemplary service. Skilled multi-tasker successful at meeting performance objectives and helping team members.
Overview
2
2
years of professional experience
Work History
Guest Service Agent
Holiday Inn Express
New York, NY
07.2023 - Current
Facilitated check-in and check-out processes during high-volume periods to convenience for guests.
Handled cash, charge and account payments to settle guest bills.
Communicated with housekeeping, maintenance and management to resolve issues and maintain guest satisfaction.
Responded to incoming guests, telephone calls and email inquiries with efficiency and professionalism.
Barista
Starbucks
Long Island City, NY
08.2022 - 08.2023
Prepared beverage and food products in compliance with company recipes and guidelines.
Learned about brewing methods, beverage blends, food preparation techniques to improve customer service and product quality.
Located and prepared mobile and delivery orders using company software system.
Handled refunds and remade incorrect drinks to improve customer experience.
Cashier/Customer Service
BJ’s
Long Island City, NY
01.2022 - 08.2022
Monitored customer flow and adapted cashier assignments to minimize wait times.
Trained cashiers on store policies and performance standards to maintain optimal customer service levels.
Kept cashiers stocked with paperwork for loyalty programs, credit card applications and other current promotions.
Managed checkout area and observed customer and cashier interactions and intervened to resolve disputes and exceed customer expectations.