JASMINE SILVESTRE
NJ/NYC
Summary
Persistent and resourceful problem-solver with excellent research and communication skills. Focused and dedicated with exceptional work ethic and proven strengths in case management support. Strong multitasker skilled at managing high-volume caseloads while consistently meeting deadlines.
Overview
8
8
years of professional experience
Work History
Substitute Teacher K-12/Paraprofessional/Personal Aide
ESS
Paterson, Elizabeth, Fair Lawn, NJ
02.2024 - Current
- Coordinated educational programs for students from preschool to high school, enhancing overall learning experiences
- Delivered personalized assistance by accompanying a student to all classes, facilitating academic engagement and support
- Maintained office efficiency during paraprofessional absences, ensuring continuity of support services
Intake & Compliance Specialist
Center for Justice Innovation
Staten Island, NY
07.2024 - 11.2025
- Achieved highest enrollment rate in New York City for Project Reset participation
- Engaged clients to fulfill court-mandated alternatives to incarceration programs, increasing participation rates
- Submitted compliance reports to court attorneys and clients upon their program completion
- Conducted daily communications with the Richmond county district attorney's office for comprehensive case oversight
Office Manager
Jersey Women's Care Center
Fair Lawn, NJ
11.2022 - 01.2024
- Led staff meetings to enhance employee and patient relations, reducing patient wait times and improving workflow
- Resolved customer service concerns and trained new employees on administrative tasks
- Scheduled appointments and maintained medical records for over 300 patients monthly
- Raised $600+ from patients and employees for breast cancer awareness month
Medical Biller
Jersey Women's Care Center
Fair Lawn, NJ
12.2021 - 11.2022
- Processed medical claims and payment invoices, ensuring timely submission and compliance with insurance requirements
- Reduced billing errors by revising and updating billing procedures
- Managed email correspondence and maintained medical records for over 300 patients monthly, facilitating accurate and efficient information retrieval
Retail Sales Associate and Events Team Member
Victoria Secret
Paramus, NJ
06.2019 - 08.2019
- Processed customer transactions and returns for over 200 customers daily
- Delivered phone customer service while executing visual merchandising
- Guided over 150 customers in establishing a line of credit with the company
Work-Study Student
Joseph A. Unanue Latino Institute
South Orange, NJ
06.2018 - 08.2018
- Co-directed writing seminar to enhance writing skills of 30+ pre-teens at local Newark middle school
- Cataloged 500+ books and documents, improving inventory management for the institute
- Facilitated delivery of 100+ book donations to local organizations, supporting community literacy efforts
Education
Bachelor's of Science in Psychology - Minor in Criminal Justice
Seton Hall University
South Orange, NJSkills
- Project management certification
- Scheduling and data entry
- Verbal and written communication
- Microsoft Office expertise
- Adobe Creative Suite proficiency
- Crisis intervention certification
LANGUAGES
Spanish Bilingual
VOLUNTEERING
- Unified Vailsburg Services Organization, Preschool Caretaker Volunteer| Newark, NJ
- Westside High School, Student Mentor| Newark, NJ
- Newark Street Team Member, Team Member| Newark, NJ
COLLEGIATE EXPERIENCE
- Co-Social Media Coordinator
- National Council of Negro Women
- 2020 - 2022 South Orange, NJ
- Seton Hall University
- Designed (10+) graphics to support event sponsorships, enhancing org visibility
- Led informational on Caribbean colorism and student to prison pipeline influencing (30+) participants
STRENGTHS
- Leadership and Supervision Experience
- Proven track record of leading teams and overseeing the supervision of employees.
- Community Engagement
- Passion for building relationships and actively participating in team-focused initiatives and events
- Multitasking
- Efficiently handles multiple responsibilities and tasks simultaneously in a fast-paced work environment
Timeline
Intake & Compliance Specialist
Center for Justice Innovation
07.2024 - 11.2025
Substitute Teacher K-12/Paraprofessional/Personal Aide
ESS
02.2024 - Current
Office Manager
Jersey Women's Care Center
11.2022 - 01.2024
Medical Biller
Jersey Women's Care Center
12.2021 - 11.2022
Retail Sales Associate and Events Team Member
Victoria Secret
06.2019 - 08.2019
Work-Study Student
Joseph A. Unanue Latino Institute
06.2018 - 08.2018
Bachelor's of Science in Psychology - Minor in Criminal Justice
Seton Hall University