JASMINE SIMPSON
Cordova,TN
Overview
6
6
years of professional experience
Work History
Account Specialist Lead
Power & Tel – Piperton TN
Collierville, TN
10.2021 - Current
- Provide support to Inside Sales Manager and Director of Sales.
- Secure revenue by capturing and remitting purchase orders and quotes to establish customer satisfaction.
- Completed 100% of my orders/quotes on time within 8 hours.
- Generate On-Time Delivery reports for internal and external customers
- Train 5- 6 new hires on daily processes
- Assist department manager, with allocation of daily assignments and tasks, via Salesforce dashboard.
- Achieved 100% completion goal 99% accuracy goal.
Benefits Administrator
CIGNA Healthcare
Memphis, TN
10.2020 - 09.2021
- Maintain membership database by accurately recording and updating personal information
- Effectively communicate contractual benefits and eligibility to members for individual health plans and group benefit coverage
- Solidified first contact resolution through ownership from start of call to closing responses
- Carried out other ad-hoc tasks as required to meet business needs and properly adhere to HIPAA regulations in accordance with CMS guidelines
- Documented all communication with applicants and input information into system using Obase
- Communicated with people from various cultures and backgrounds on application process
- Reviewed applications for different aid programs and determined which qualification criteria for individuals
- Managed over 50 customer calls per day.'
HIM Analyst III
Baptist Women Hospital
Memphis, TN
04.2017 - 09.2020
- Processed and analyzed medical records information in accordance with HIPAA laws
- Conducted ROI (release of information) to other medical entities
- Collected, arranged, and input information into database system
- Provided reporting for vital records forecast analysis and ad-hoc reporting in support of decision- making
- Coordinated with physicians and healthcare providers to ensure records are accurate
- Prepared medical records for offsite store storage
- EHR by monitoring security and determining needs for upgrades or new uses of technology
- May conduct new employee EHR training
- Managed the coders or the billers or maybe the resident expert on the different insurance companies, billing procedures, and the relationship between coding, billing, and quality documentation.
Education
Bachelor of Science - Health Administration
University of Phoenix
Tempe, AZ05.2023
Skills
- Health Care Knowledge & Skills
- Basic Medical Terminology
- Health Care Operations
- Insurance Coverage & Reimbursement
- Training and Development
- HIPAA Privacy Regulations
- Medical Billing Cycle
- Managed Care Models
- Public Notary
- Electronic Health Records
- Electronic Data Interchange
- Health Care Information Systems
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Account Specialist Lead
Power & Tel – Piperton TN
10.2021 - Current
Benefits Administrator
CIGNA Healthcare
10.2020 - 09.2021
HIM Analyst III
Baptist Women Hospital
04.2017 - 09.2020
Bachelor of Science - Health Administration
University of Phoenix
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