Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jasmine Simpson

Riverdale,GA

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.

Overview

17
17
years of professional experience

Work History

Tsys Global Payments

Fraud Security Department
Racine, GA
08.2023 - Current
  • Researched customer accounts to ensure that all payments were properly applied and reconciled.
  • Collaborated with other departments to resolve payment issues in a timely manner.
  • Created automated systems for tracking incoming payments from customers.
  • Assisted customers with inquiries regarding their payment status or account balances.
  • Processed payments using various methods such as ACH, wire transfers, checks.

Customer Service Representative

Jeldwen
College Park, GA
10.2017 - 03.2023
  • Developed positive relationships with customers through friendly interactions.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Answered customer inquiries via phone, email, and chat.
  • Resolved customer complaints promptly and efficiently.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Quality Control Inspector

Ranstad
Douglasville, GA
05.2016 - 09.2017
  • Trained newly hired employees by explaining company procedures, job duties and performance expectations.
  • Wrote detailed reports outlining performance, quality and defect rates.
  • Completed non-destructive tests and visual inspections continuously.
  • Used specialized tools to take precise measurements of various aspects of samples.
  • Developed and implemented best practices for defect prevention and continuous improvement.
  • Documented nonconformities immediately and recommended techniques for prompt resolution.

Teacher's Assistant

CareBear childcare
Racine, WI
02.2008 - 05.2016
  • Assisted teachers with instruction and provided clerical support for diverse needs.
  • Monitored students in class, hallways and cafeteria to supervise, enforce rules and support lead teacher.
  • Distributed classroom materials, pencils, paper and art materials.
  • Supervised students and maintained security throughout school buildings and on field trips.
  • Prepared bulletin boards, classroom materials and individual student portfolios to support teacher plans.
  • Conducted special assessments and tutoring sessions to support individual student needs.
  • Maintained organized and clean classroom and play areas.
  • Set up and created bulletin boards and displays for classrooms and school hallways.
  • Sanitized desks and wiped down high-touch areas to avoid germ spread and illness.

Education

Certificate - Emergency Medical Technology

Atlanta Technical College
Atlanta, GA
06-2023

GED -

Atlanta Technical College
Atlanta, GA
05-2022

Skills

  • Decision-making
  • Communication
  • Customer service
  • Work ethic
  • Microsoft excel
  • Sap

Zendesk

Inbound/outbound call center

Timeline

Tsys Global Payments

Fraud Security Department
08.2023 - Current

Customer Service Representative

Jeldwen
10.2017 - 03.2023

Quality Control Inspector

Ranstad
05.2016 - 09.2017

Teacher's Assistant

CareBear childcare
02.2008 - 05.2016

Certificate - Emergency Medical Technology

Atlanta Technical College

GED -

Atlanta Technical College
Jasmine Simpson