Jasmine Singleton
Summary
A Call Center Representative with four years of experience answering queries and resolving customer complaints. Achieved recognition for professionalism, patience, and efficiency in high-volume call center environments. Successfully led efforts to improve customer satisfaction and loyalty.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Toure's Boutique LLC
09.2020 - Current
- Answered 100+ customer inquiries and suggestions courteously and professionally.
- Provide support to customer service representatives for escalated issues, maintaining a customer satisfaction rating of 91%-93%
- Communicate with empathy, patience, and understanding and identify solutions to ensure guest satisfaction, diffusing conflicts
- Utilize in-depth product knowledge to answer customer queries regarding products, shipping, returns, sales events,and discounts.
CDPAP (Home Health Aide)
N And J Home Care
05.2022 - Current
- Provided mobility assistance such as walking and regular exercising.
- Maintained records of patient care, condition, progress or problems to report and discussed observations with supervisor or case manager.
- Offered patients and families emotional support and instruction in preparing healthy meals, independent living, and adaptation to disability or illness.
- Administered prescribed medications under direction of physician.
Home Health Aide
Preferred Home Care Of New York
03.2014 - 01.2022
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Provided mobility assistance such as walking and regular exercising.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
Education
No Degree - Certified Nursing Assistant
New Age Training, Inc.
New York, NY03.2023
No Degree - Cosmetology
Empire Beauty School
New York, NY10.2017
High School Diploma -
High School For Law Advocacy And Community Justice
New York, NY06.2010
Skills
- Order Fulfillment
- Business Development Understanding
- Active Listening
- Retail Sales Customer Service
- Microsoft Excel
- Report Transcription
- Senior Leadership Support
- Stocking and Replenishing
- Managing Multiple Tasks
Timeline
CDPAP (Home Health Aide)
N And J Home Care
05.2022 - Current
Customer Service Representative
Toure's Boutique LLC
09.2020 - Current
Home Health Aide
Preferred Home Care Of New York
03.2014 - 01.2022
No Degree - Certified Nursing Assistant
New Age Training, Inc.
No Degree - Cosmetology
Empire Beauty School
High School Diploma -
High School For Law Advocacy And Community Justice
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