Jasmine Singleton
Summary
A Call Center Representative with four years of experience answering queries and resolving customer complaints. Achieved recognition for professionalism, patience, and efficiency in high-volume call center environments. Successfully led efforts to improve customer satisfaction and loyalty.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Toure's Boutique LLC
The Bronx, NY
09.2020 - Current
- Answered 100+ customer inquiries and suggestions courteously and professionally.
- Provide support to customer service representatives for escalated issues, maintaining a customer satisfaction rating of 91%-93%
- Communicate with empathy, patience, and understanding and identify solutions to ensure guest satisfaction, diffusing conflicts
- Utilize in-depth product knowledge to answer customer queries regarding products, shipping, returns, sales events,and discounts.
CDPAP (Home Health Aide)
N And J Home Care
Queens, NY
05.2022 - Current
- Provided mobility assistance such as walking and regular exercising.
- Maintained records of patient care, condition, progress or problems to report and discussed observations with supervisor or case manager.
- Offered patients and families emotional support and instruction in preparing healthy meals, independent living, and adaptation to disability or illness.
- Administered prescribed medications under direction of physician.
Home Health Aide
Preferred Home Care Of New York
Brooklyn, NY
03.2014 - 01.2022
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Provided mobility assistance such as walking and regular exercising.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
Education
No Degree - Certified Nursing Assistant
New Age Training, Inc.
New York, NY03.2023
No Degree - Cosmetology
Empire Beauty School
New York, NY10.2017
High School Diploma -
High School For Law Advocacy And Community Justice
New York, NY06.2010
Skills
- Order Fulfillment
- Business Development Understanding
- Active Listening
- Retail Sales Customer Service
- Microsoft Excel
- Report Transcription
- Senior Leadership Support
- Stocking and Replenishing
- Managing Multiple Tasks
Timeline
CDPAP (Home Health Aide)
N And J Home Care
05.2022 - Current
Customer Service Representative
Toure's Boutique LLC
09.2020 - Current
Home Health Aide
Preferred Home Care Of New York
03.2014 - 01.2022
No Degree - Certified Nursing Assistant
New Age Training, Inc.
No Degree - Cosmetology
Empire Beauty School
High School Diploma -
High School For Law Advocacy And Community Justice