Jasmine Sisouphonh
SACRAMENTO,CA
Summary
Proven leader at Changs Thai Cuisine, adept in customer service management and store operations. Excelled in staff training, enhancing team performance, and implementing inventory control, significantly boosting customer satisfaction. Skilled in problem-solving and multitasking, with a track record of optimizing financial accuracy and operational efficiency.
Overview
3
3
years of professional experience
2
2
Certification
Work History
Front Store Manager
Changs Thai Cuisine
07.2021 - Current
- Facilitated regular training sessions on product knowledge, sales techniques, and customer service skills to empower staff members in their roles.
- Established inventory control measures that reduced excess stock and improved in-store organization, leading to better customer satisfaction.
- Reviewed customer reports and feedback with management team and developed action plans to address customer complaints.
- Monitored and minimized liability of discontinued and damaged inventory by executing timely returns to vendors according to vendor return policies.
- Managed daily cash reconciliation and deposits for accurate financial records and optimal cash flow.
- Trained and guided team members to maintain high productivity and performance metrics.
Education
No Degree - General Science
American River College
4700 College Oak Dr, Sacramento, CA 9584105.2027
High School Diploma -
Rio Linda High School
6309 Dry Creek Rd, Rio Linda, CA 9567306.2023
Skills
- Customer Service
- Store operations
- Health and safety
- Stock Rotation
- Opening and closing procedures
- Problem-Solving
- Multitasking Abilities
- Customer Service Management
- Staff training/development
- Professionalism
- Sales Tracking
- Payroll Administration and Timekeeping
- Training Management
Certification
- Food Handlers Permit, State Food Safety - May, 10 2023 - May, 10 2026
- A Food Protection Manager Certificate, ServSafe - Ju;y, 28 2024 - July, 28 2029
Timeline
Front Store Manager
Changs Thai Cuisine
07.2021 - Current
No Degree - General Science
American River College
High School Diploma -
Rio Linda High School