Jasmine Smith
Arlington ,TX
Summary
Looking to find a career that allows the potential to grow with the company , while utilizing a diverse skill set by providing proactive, friendly customer service dedicated to meeting and exceeding expectations at every interaction. Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention. Actively seeking a banking role where I can utilize my experience to add immediate value to your organization.
Overview
4
4
years of professional experience
Work History
Member Service Representative
Navy Federal Credit Union
09.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Responded to customer calls and emails to answer questions about products and services.
- Provided members and prospective members full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts; Lending products; and credit/debit cards.
- Analyze, research and resolve problems and discrepancies related to member accounts/loans
- Assist members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applications
- Ensure cash and other negotiable instruments are handled properly
- Identify opportunities to cross service products and increase product penetration
- Perform platform banking functions
- Understand and comply with federal and other regulations relating to financial products and services
- Perform other duties as assigned
Special Credit Trnee
Global Federal Credit Union
05.2023 - 06.2023
- Assisted the special credits depts by; Delivering exceptional customer service on collection calls and maintained calm and professional demeanor
- Processed payments and applied to customer balances
- Negotiated to collect balance in full
- Researched accounts and completed due diligence to resolve collection problems
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
Funding Specialist 2
Alaska USA FCU
08.2021 - 05.2023
- Notify Merchants and Dealers of payments via fax or email
- Complete quality review of contracts already funded
- Provide assistance to Funding Specialist, as required to facilitate funding of all merchant and dealer loans within 48 hours
- Perform other duties as assigned.
Financial Service Specialist
True North FCU
07.2020 - 08.2021
- To assist members with their financial transactions, involving paying and receiving cash and other negotiable instruments
- Receives and process member financial transactions, including deposits, withdrawals and loan payments; transfers amounts from member accounts as directed
- Open new accounts and provides members with information and explanation of all credit union product and services
- Balances cash drawer and daily transactions
- Cross sells credit union services
- Performs a variety of miscellaneous tasks including scanning, filing, computer input and answering the telephone
- To strive for posting accuracy, measurement to be determined by department manager and to be measured in employee performance evaluation goals
- To provide friendly, professional, personal service to all members.
Bank Teller
Credit Union One
08.2019 - 03.2020
- Greet customers entering establishments
- Answer customers' questions, and provide information on procedures or policies
- Determine customers' financial services needs and prepare proposals to sell services that address these needs
- Contact prospective customers to present information and explain available services
- Processed deposits, withdrawals, transfers, cash advances, and loan payments.
Education
High School Diploma -
Nine Star
Anchorage, AKSkills
- Communication
- Problem Solving
- Creativity
- Teamwork
- Time Management
- Adaptability
- Active listening
- Customer Service
- Empathy
- Attention to detail
- Flexibility
Timeline
Member Service Representative
Navy Federal Credit Union
09.2023 - Current
Special Credit Trnee
Global Federal Credit Union
05.2023 - 06.2023
Funding Specialist 2
Alaska USA FCU
08.2021 - 05.2023
Financial Service Specialist
True North FCU
07.2020 - 08.2021
Bank Teller
Credit Union One
08.2019 - 03.2020
High School Diploma -
Nine Star
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