Jasmine Smith
Dyersburg,TN
Summary
Skilled Picker Packer operating on feet for extended periods to manage large number of packages every shift. Well-organized, reliable and hardworking with solid record of exceptional productivity.
Overview
8
8
years of professional experience
Work History
Picker Packer
Direct Customer Solutions
11.2023 - Current
- Demonstrated ability to multitask while maintaining attention to detail, resulting in more accurate order fulfillment rates over time.
- Maintained timely updates on workload progress through effective communication with supervisors.
- Collaborated with team members to improve overall productivity and meet tight deadlines in a fast-paced environment.
- Expedited order processing by utilizing a barcode scanner to accurately select items from shelves.
- Reduced shipping errors by thoroughly checking each item before packaging for shipment.
Customer Service Representative
Komatsu
05.2016 - 12.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Answered constant flow of customer calls with minimal wait times.
Education
Diploma -
Covington High School
Covington, TN05.2009
Skills
- Shipment Preparation
- Product Packaging
- Product Inspections
- Quality Control
- Order Picking
- Customer Service
- Order Fulfillment
- Customer Relationships
Timeline
Picker Packer
Direct Customer Solutions
11.2023 - Current
Customer Service Representative
Komatsu
05.2016 - 12.2022
Diploma -
Covington High School
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