Jasmine Smith
Toledo,OH
Summary
Knowledgeable and dedicated customer service professional with extensive experience in retail/customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Business Relations Representative
Buckeye Telesystem
05.2023 - Current
- Strengthened client relationships by maintaining regular communication and addressing concerns promptly.
- Boosted customer satisfaction by providing exceptional service and support in resolving issues.
- Collaborated with internal teams to develop tailored solutions for clients, resulting in improved customer retention rates.
- Managed calls in customer queue, exceeding expectations for outstanding call quality and expedited client service.
Ocean Export Coordinator 40 Hours/Week
Kuehne + Nagel
07.2022 - Current
- Utilized logistics software to manage, monitor and track shipments from origin to destination.
- Coordinated import and export of goods for multiple clients, providing accuracy and timely delivery.
- Prepared shipping documentation, maintaining compliance with US Customs and international regulations.
- Managed import and export of hazardous materials in compliance with applicable laws and regulations.
- Handled pricing and routing for over 60 international shipments every month.
Client Relation Specialist 40+ Hour/Week
Rocket Mortgage
05.2020 - 06.2022
- Day-to-day job duties entail diligently analyzing loan applications during underwriting process in order to successfully verify borrower's identity, employment status, and income
- Answered incoming calls from branches to assist with verification questions,
- Maintained working knowledge of current policies and documentation needed to calculate incomes.
- Met customer call guidelines for service levels, handle time and productivity.
- Managed over 80 incoming calls, emails and faxes per day from customers,
Material Handler, 40 Hours/week
Beaumont Health
07.2019 - 05.2020
- Ensure that all medical supplies are properly picked and packed
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Successfully navigated large shipments of materials through tight spaces and busy facilities.
Production Worker, 40+ Hours/Week
Amazon fulfillment center: Production
07.2018 - 07.2019
- Counted inventory and picked items at pick station with rate above 400.
- Assisted with robotics at pick stations and on floor to make sure products were off floor and not damaged.
- Trained and supervised new employees to apply best practices and comply with health and safety procedures and regulations.
Sales Associate, 30+ Hours/Week
DSW
04.2017 - 06.2018
- Courteously greeted customers and efficiently process transactions within busy, fast-paced retail environments.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Operated cash register, scanners and computers to itemize and total customer purchases; collected payments and made changes for cash transactions; balanced drawer at end of each shift
- Assisted with store stocking, floor-sets and opening/closing procedures
Sales Associate, 25+ Hours/Week
The Walking Company
11.2015 - 03.2017
- Courteously greeted customers and efficiently process transactions within busy, fast-paced retail environments
- Recommended, selected, and helped locate or obtain merchandise to customers
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Education
Certificate - Medical Billing & Coding
Dorsey Business Schools
Woodhaven, MI06.2020
Bachelor of Science - Health Science
Saginaw Valley State University
University Center, MI05.2018
High School Diploma -
Lanse Creuse High School
Harrison Township, MI05.2013
Skills
- Skilled to accurately documenting patient history
- Knowledgeable in medical terminology
- EHR
- Typing 40 WPM
- Medical Billing
- Logistics
- Warehouse distribution
- Order fulfillment
- RF scanner
- Materials Movement
- Warehouse experience
- Inventory Accuracy
- Customer Assistance
- Microsoft Word
Certification
First Aid Certification/CPR Certification
Timeline
Business Relations Representative
Buckeye Telesystem
05.2023 - Current
Ocean Export Coordinator 40 Hours/Week
Kuehne + Nagel
07.2022 - Current
Client Relation Specialist 40+ Hour/Week
Rocket Mortgage
05.2020 - 06.2022
Material Handler, 40 Hours/week
Beaumont Health
07.2019 - 05.2020
Production Worker, 40+ Hours/Week
Amazon fulfillment center: Production
07.2018 - 07.2019
Sales Associate, 30+ Hours/Week
DSW
04.2017 - 06.2018
Sales Associate, 25+ Hours/Week
The Walking Company
11.2015 - 03.2017
Certificate - Medical Billing & Coding
Dorsey Business Schools
Bachelor of Science - Health Science
Saginaw Valley State University
High School Diploma -
Lanse Creuse High School
First Aid Certification/CPR Certification
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