Jasmine Smith

• Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
• Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
• Acted calmly, productively and professionally under pressure for helpful emergency response.

• Managed patient registration process, ensuring accurate and up-to-date information in electronic health records

• Scheduled appointments for patients, optimizing clinic efficiency and minimizing wait times

• Verified insurance coverage and obtained necessary authorizations for medical procedures

• Handled a high volume of inbound customer calls, averaging over 100 calls per day

• Provided exceptional customer service by addressing inquiries, resolving complaints, and ensuring customer satisfaction

• Consistently met or exceeded individual performance metrics including call quality, adherence to schedule, and customer satisfaction ratings

• Enforce rules, procedures and monitor offenders in a safe secure environment while aiding in rehabilitation and counseling of offender
• Searched cells of inmates to identify and confiscate contraband and other prohibited items.
• Prepared, processed and maintained forms, reports, logs, records, and activity journals.

• Educated clients on various health insurance plans, coverage options, and policy details to help them make informed decisions

• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and processing policy changes accurately

• Trained new agents on product knowledge, sales techniques, and best practices for delivering excellent customer service