Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jasmine Smith

South Bend,IN

Summary

Dedicated individual with extensive experience providing efficient customer service in retail stores and remotely. Adept at accurately handling cash transactions, processing credit cards, and resolving customer complaints.i have developed Impeccable phone manners,and anability to calm agitated or distressed customers. I'm accustomed to working on multiple projects simultaneously,and I can offer new ideas to help your company grow and surpass all goals and objectives.

My relevant experience includes the following highlights:

Making and receiving 90+ calls a day to give technical assistance and sign new customers Implementing a new strategy that reduced customer cancellations by5% and contributed to a 10%annual revenue increase

Maintaining an 85%customer satisfaction rating(15%higher than the company average) Able to work in a fast-paced environment while remaining friendly and professional. Proven ability to provide excellent customer service and resolve customer complaints in a timely manner. Possesses strong problem-solving skills and the ability to multitask in a fast-paced environment. Aiming to leverage my abilities to successfully fill the role on your team. Skilled in providing excellent customer service and resolving customer complaints. A strong communicator with the ability to remain calm in stressful situations. Looking to leverage expertise in customer service to take on a new challenge in a challenging environment. Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value. Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments. Reliable worker with excellent communication, time management, and computer skills. A driven and detail-oriented individual with a desire to use analytical and problem-solving skills to meet goals. Ambitious individual with strong organizational and multitasking skills, as well as an aptitude for technology. Ready to apply knowledge and skills to any challenge. Highly organized and detail-oriented worker, with a drive to exceed expectations. Ability to analyze data, develop strategies, and provide solutions to complex problems. Seeking to leverage skills and knowledge to contribute to team success. Highly motivated and detail-oriented professional with expertise in data analysis, project management, and process improvement. Adept at troubleshooting and resolving complex issues. Skilled in developing and implementing innovative strategies to reduce costs and increase efficiency.

Overview

7
7
years of professional experience

Work History

Customer Service Executive

Habitat for Humanity
South Bend, IN
09.2020 - 01.2025
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
  • Boosted customer retention rates by providing exceptional service and building rapport with clients.
  • Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
  • Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
  • Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.
  • Promptly responded to inquiries and requests from prospective customers.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

Customer service/cashier/pricer

Bed bath and beyond
Mishawaka, IN
02.2021 - 08.2024
  • Answered all customers questions and concerns
  • Worked at customer service desk/over the phone
  • Placed orders
  • Stocked store
  • Put up displays
  • Priced and discounted items
  • Restocked/put away inventory
  • Rung people up
  • Counted drawers
  • Helped setting up memberships and online orders
  • Picked and packaged online orders
  • Curbside takeout
  • Helped troubleshoot online accounts
  • Maintained high standards of customer service during high-volume, fast-paced operations
  • Performed store opening and closing duties as required
  • Built positive relationships with customers by providing friendly and helpful service
  • Developed strong organizational skills to efficiently manage multiple tasks simultaneously, such as restocking shelves and operating a cash register
  • Maintained cleanliness at the checkout area by wiping down counters, sweeping floors
  • Efficiently handled customer complaints in a courteous manner, resolving issues quickly and effectively
  • Demonstrated excellent customer service skills while processing payments, helping customers find items and answering questions
  • Answered incoming calls promptly and professionally following established guidelines
  • Followed all safety protocols regarding cash handling and security procedures
  • Used POS system to compute accurate sales prices for purchase transactions
  • Refunds and exchanges
  • Problem-Solving
  • Identification checks
  • Merchandise Packaging
  • Price Identification
  • Gift Wrapping
  • Team Collaboration
  • Cash Register Operation
  • Cash Drawer Balancing
  • Adaptability and Flexibility
  • Service Minded
  • Cooperative Attitude
  • Customer Transactions
  • Decision-Making
  • Attention to Detail
  • Time management abilities
  • Cash Handling
  • Retail Operations
  • Multitasking
  • Drawer management
  • Merchandise Restocking
  • Payment Processing

Customer Service/stocker/inventory Manager

Cvs Health
South bend, IN
01.2021 - 10.2023
  • Resolved customer complaints by exchanging merchandise, refunding money, or adjusting bills
  • Assisted customers with locating products throughout the store and provided product knowledge information as needed
  • Utilized problem solving skills to troubleshoot technical difficulties with POS systems or credit card machines
  • Managed customer accounts and kept accurate records of customer transactions
  • Processed cash, check, and credit cards for customer purchases
  • Delivered customer service by greeting customers and answering any store inquiries
  • Trained new cashiers in the use of cash registers and processing payments
  • Counted cash drawers at beginning of shifts to verify correct amounts
  • Followed all safety protocols while handling money
  • Arranged and restocked displays and merchandise racks to maintain store appearance
  • Enforced store policies to ensure the protection of company items
  • Monitored customer traffic and proactively addressed potential issues

Ticket seller/customer service

Four winds field
South bend, IN
03.2018 - 09.2022
  • Helped customers book certain entertainment/viewing spots and seats in the stadium
  • Directed customers to certain attractions and concessions within the stadium
  • Explained and promoted different events and games happening within the stadium
  • Sold and helped picked certain seating for customers

Glass sorter/pricer

Goodwill industries
South bend, IN
05.2018 - 10.2018
  • Processed payments using cash, debit and credit cards and mobile payment applications such as Apple Pay or Google Pay
  • Assisted in setting up booths for ticket sales prior to an event start time
  • Utilized problem-solving techniques to address any customer complaints or issues that arose during event days
  • Trained new staff members on proper ticket selling procedures
  • Provided assistance to customers regarding ticket purchases, seating availability
  • Handled multiple tasks simultaneously while maintaining a high level of accuracy under pressure
  • Developed strong communication skills to effectively interact with customers in a professional manner
  • Inspected tickets prior to sale to verify authenticity and validity
  • Developed and maintained a positive working relationship with customers
  • Delivered customer service by greeting customers and answering any store inquiries
  • Followed all safety protocols while handling money
  • Informed customers of special promotions, loyalty programs, and discounts
  • Supervised others and provided on-the-job training
  • Utilized point of sale system to process payments and transactions

Education

High School Diploma -

Riley high school
South bend, IN
05.2019

Skills

  • Security Monitoring
  • Guest Service
  • Customer Relations
  • Reliability
  • Customer Focus
  • Financial shortage analysis
  • Team building
  • Team Leadership
  • Cash Register Operations
  • Inventory Management
  • Social Perception
  • Customer service excellence
  • Honest and Dependable
  • Adaptable and Flexible
  • Cash Management
  • Shipment Procedures
  • Analytical Thinking
  • Cleaning and sanitizing
  • Purchase assistance
  • Time Management
  • Adaptability
  • Point of sale operation
  • Effective Communication
  • Customer Relationship Management (CRM)
  • Professionalism
  • Basic Mathematics
  • Order Taking
  • Active Listening
  • Product Knowledge
  • Self Motivation
  • Liquor Law Compliance
  • Employee Training
  • Cross-selling abilities
  • Policies and Procedures
  • Credits and Refunds
  • Accounting Software
  • Refund handling
  • Ticket Sales
  • Liquor regulations and compliance
  • Product Location
  • Relationship Building
  • Transaction Balance Sheets
  • Strong numeracy
  • Upselling
  • Written Communication
  • Staff Supervision
  • Problem-solving abilities
  • Patience and composure
  • Training and mentoring
  • Reliability and punctuality
  • Creative Thinking
  • POS Systems
  • Teamwork and Collaboration
  • Payment Collection
  • Data entry and security

    customer service management

    Emotional Intelligence

    Data Centricity

    Emotional Intelligence

    Emotional Intelligence

    Resilience

Timeline

Customer service/cashier/pricer

Bed bath and beyond
02.2021 - 08.2024

Customer Service/stocker/inventory Manager

Cvs Health
01.2021 - 10.2023

Customer Service Executive

Habitat for Humanity
09.2020 - 01.2025

Glass sorter/pricer

Goodwill industries
05.2018 - 10.2018

Ticket seller/customer service

Four winds field
03.2018 - 09.2022

High School Diploma -

Riley high school
Jasmine Smith