Jasmine Smith
Henrico,Virginia
Summary
Experienced professional in office operations and administrative efficiency. Skilled in streamlining processes, improving productivity, and effective leadership. Proficient in team coordination and problem-solving in fast-paced environments. Known for high standards, results-driven approach, and readiness for Office Manager role. Proficient in administrative management, scheduling, budgeting, and staff coordination. Reputation for effective communication and organizational skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Office Manager
Greater Level Properties LLC
07.2018 - 10.2023
- Mediated conflicts between vendors and facilitated effective resolutions to disputes.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Coded and entered daily invoices with in-house accounting software.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Produced thorough, accurate and timely reports of project activities.
- Answered inbound calls, chats and emails to facilitate customer service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
EMT-B
Richmond Ambulance Authority
08.2016 - 02.2023
- Maintain high standards for health, safety, welfare, and ethical behavior.
- Evaluate the condition of patients to determine appropriate care in a pre-hospital and medical transport setting.
- Administer proper treatment by utilizing appropriate techniques and medical equipment.
- Accurately document patient information in a timely manner while maintaining patient confidentiality and delivering all care with respect for patient rights.
- Proficiently operate and drive emergency vehicles in accordance with the company’s policies and all federal, state, and local laws.
- Safely transport patients from the point of pick-up to hospitals and other healthcare facilities.
- Maintain a clean, well-stocked environment for patients.
- Respond appropriately to and comply with all Communications Center directives.
- Immediately report any malfunction, damaged equipment, or notable incident.
- Adhere to all policies of agencies, institutional and regulatory bodies.
- Follow directives set forth in the company’s SOG manual and Employee Handbook.
- Successfully perform other duties as assigned by management.
Radiology Transporter
MCV / VCU Health Systems
01.2014 - 07.2016
- Processes requests from nursing units, testing departments and the dispatch/scheduling coordinator to transport patients via requested mode of transport and utilizing requested safety devices and/or personal protective gear as needed; confirms patient identity and destination department and assists unit staff as directed in the transfer of patient to/from bed manually or using specified transfer devices; transports patients to/from nursing and ancillary departments.
- Observe patient during transport using Patient Transport knowledge and techniques and notifies accepting staff of changes or difficulties with move. Utilizes complete knowledge of portable O2 usage and connects patient to portable or wall O2 as directed by nursing staff.
- Performs department dispatch function for incoming requests from nursing and ancillary departments and prioritizes outstanding workload via radios, telephone or pagers; provides requestor with estimated time required for completion of call and updates as needed; records all required call information including patient name, room and bed, destination, mode of transport, and special equipment. Records call times, calculates elapsed time and completes log sheet data summary functions. Logs all incoming requests for Courier or Shuttle calls and takes appropriate follow up action as needed to communicate with drivers or Supervisor. Answers radios and telephone in a professional manner and completes all requests received.
- Processes requests to deliver equipment, supplies or documentation including wheelchairs, stretchers, pumps, scopes, x-rays, specimens, medications, records, and patient supplies or belongings to designated locations as scheduled or requested. Delivers blood products as requested using lab safety procedures.
- Manages and distributes centralized equipment as required including wheelchairs, stretchers, infusion pumps and specialized transport devices. Routinely and periodically cleans, inventories and deploys assigned department and centralized equipment and tags and removes from service all defective equipment as required.
- Ensures confidentiality of employee, physician, and legal matters; respects and maintains patient rights and confidentiality at all times.
- Maintains good communications and customer relations skills; establishes and maintains positive teamwork and working relationships with employees, physicians all infection control guidelines and protocols.
Education
J. Sargeant Reynolds Community College
Richmond, VA05-2013
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
Certification
- First Aid Certification
- BLS Certification
- EMT Certification
Timeline
Office Manager
Greater Level Properties LLC
07.2018 - 10.2023
EMT-B
Richmond Ambulance Authority
08.2016 - 02.2023
Radiology Transporter
MCV / VCU Health Systems
01.2014 - 07.2016
J. Sargeant Reynolds Community College
Similar Profiles
Pablo SanchezPablo Sanchez
Real Estate Agent at Greater Athens PropertiesReal Estate Agent at Greater Athens Properties
CEDRIC N. FIERCECEDRIC N. FIERCE
Independent Contractor/Associate Sales Consultant at FSN Properties, LLC. & SMMF Properties, LLC.Independent Contractor/Associate Sales Consultant at FSN Properties, LLC. & SMMF Properties, LLC.
Sarah TuiolemotuSarah Tuiolemotu
Clinical Function Advisor at Level Touch, LLCClinical Function Advisor at Level Touch, LLC
Joshua ZebleyJoshua Zebley
Food Server at St. Mary's Woods Retirement CommunityFood Server at St. Mary's Woods Retirement Community
Diana AveryDiana Avery
Legal Operations & Contracts Manager at Data Society GroupLegal Operations & Contracts Manager at Data Society Group