Jasmine Snipes
Title Specialist
Laurel,MD
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Passionate about promoting lasting customer satisfaction by delivering top-notch service and unparalleled support. Proficient in customer service best practices and related options. Effectively drives revenue with skilled promotional and problem-solving abilities.
Overview
5
5
years of post-secondary education
16
16
years of professional experience
Work History
Title Clerk
National Charity Services
Washington, DC
02.2019 - Current
- Identify title issues and collaborate with vendors to resolve the issues as efficiently as possible.
- Maintain open communication with management and donors
- Contact donors by phone concerning missing documentation
- Order lien release and judgement payoffs
- Process out of state applications and repossession notices according to state regulations and guidelines
- Perform routine clerical duties such as copying, printing, mailing, FedEx, etc .
- Distribute mail to attorneys and ship all FedEx, DHL packages both domestic and international.
- Obtain confidential information to process and mail end of year tax documentation
Server Trainer
Chili's
Linthicum Heights, MD
01.2018 - 11.2020
- Certified in all restaurant positions.
- Provide excellent customer service, properly handle customer complaints, develop efficient teamwork skills and utilize effective communication skills.
- Observed participants and provided corrective measures for skill improvement.
- Trained new team members on restaurant procedures, menu items and performance strategies.
- Provided continuous evaluation and feedback to server employees.
- Demonstrated skill detecting altered or false identifications prior to serving patrons.
- Provided overview of criminal, civil, and administrative liabilities for serving members of public.
- Trained and mentored 25 new personnel hired to fulfill various roles.
Assistant Manager
Chili's
Hanover, MD
04.2016 - 08.2017
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Planned and directed staffing, training and performance evaluations to develop and control sales and service programs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Monitored security and handled incidents calmly.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Supervised and motivated 20-30 staff employees per shift.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Guest Service Manager
Ruby Tuesday
Upper Marlboro, MD
09.2013 - 04.2016
- Moved up from server to manager in less than 2 years.
- In charge of creating the schedule for more than 30 employees.
- Monitored guest services personnel for efficiency and accuracy of response to guest complaints.
- Motivated and rewarded employees to improve engagement.
- Carefully interviewed, selected, trained and supervised staff.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Reconciled cash and credit card transactions to maintain accurate records.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Server/Hostess
Ted's Bulletin
Washington, DC
10.2014 - 05.2015
- Responsible for the set-up, maintenance and operation of dining and bar areas.
- Keeps dining and bar areas neat and clean.
- Ask guests for proof of age before allowing alcohol consumption.
- Takes food orders and serves food to guests.
- Inputs drink and food orders into register, collects payment and makes change; exhibiting good cash handling and accurate order taking.
- Ensures guests needs and expectations are exceeded.
- Sweeps floors when needed.
- Refusing to serve drunk and unruly guests.
- Informed guests about daily specials and promotions.
Sales Associate
Old Navy
11.2012 - 09.2013
- Ensure each customer receives outstanding service by mystery shop standards.
- Maintain awareness of all promotions and advertisements.
- Execute the daily operational, day-to-day goals and priorities assigned by store management.
- Uphold merchandising and store cleanliness standards.
- Participate in the processing of new shipments and help the team to keep the receiving and back stock area clean and organized.
- Conscious of shoplifting activity.
- Aid customers in locating merchandising in store, surrounding locations, and on old navy.com.
- Solicit customers to sign up for an Old Navy Card.
- Answer customers' questions and provide information on procedures and policies.
Server
Buffalo Wild Wings
08.2011 - 08.2012
- Responsible for the set-up, maintenance and operation of dining and bar areas.
- Keeps dining and bar areas neat and clean.
- Ask guests for proof of age before allowing alcohol consumption.
- Takes food orders and serves food to guests.
- Inputs drink and food orders into register, collects payment and makes change; exhibiting good cash handling and accurate order taking.
- Ensures guests needs and expectations are exceeded.
- Sweeps and/or floors when needed.
- Refusing to serve drunk and unruly guests.
Hostess/Bartender
Cheeburger Cheeburger
06.2007 - 08.2011
- Greet guests and take them to their tables.
- Monitor the table rotation and ensure that entire wait staff gets a fair amount of tables.
- Kept track of which tables are clean and available for guests.
- Takes food orders and serves food to guests.
- Inputs drink and food orders into register, collects payment and makes change; exhibiting good cash handling and accurate order taking.
- Answer the phones and inputted takeout orders.
- Responsible for making all bar drinks.
- Trained new host hires.
Education
No Degree - Criminal Justice
Montgomery College
Rockville, MD 09.2020 - Current
High School Diploma - undefined
Howard High School
08.2006 - 05.2010
Skills
Title processing
undefinedAdditional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
No Degree - Criminal Justice
Montgomery College
09.2020 - Current
Title Clerk
National Charity Services
02.2019 - Current
Server Trainer
Chili's
01.2018 - 11.2020
Assistant Manager
Chili's
04.2016 - 08.2017
Server/Hostess
Ted's Bulletin
10.2014 - 05.2015
Guest Service Manager
Ruby Tuesday
09.2013 - 04.2016
Sales Associate
Old Navy
11.2012 - 09.2013
Server
Buffalo Wild Wings
08.2011 - 08.2012
Hostess/Bartender
Cheeburger Cheeburger
06.2007 - 08.2011
High School Diploma - undefined
Howard High School
08.2006 - 05.2010
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