Jasmine Snipes
Title Specialist
Laurel,MD
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Passionate about promoting lasting customer satisfaction by delivering top-notch service and unparalleled support. Proficient in customer service best practices and related options. Effectively drives revenue with skilled promotional and problem-solving abilities.
Overview
5
5
years of post-secondary education
16
16
years of professional experience
Work History
Title Clerk
National Charity Services
Washington, DC
02.2019 - Current
- Identify title issues and collaborate with vendors to resolve the issues as efficiently as possible.
- Maintain open communication with management and donors
- Contact donors by phone concerning missing documentation
- Order lien release and judgement payoffs
- Process out of state applications and repossession notices according to state regulations and guidelines
- Perform routine clerical duties such as copying, printing, mailing, FedEx, etc .
- Distribute mail to attorneys and ship all FedEx, DHL packages both domestic and international.
- Obtain confidential information to process and mail end of year tax documentation
Server Trainer
Chili's
Linthicum Heights, MD
01.2018 - 11.2020
- Certified in all restaurant positions.
- Provide excellent customer service, properly handle customer complaints, develop efficient teamwork skills and utilize effective communication skills.
- Observed participants and provided corrective measures for skill improvement.
- Trained new team members on restaurant procedures, menu items and performance strategies.
- Provided continuous evaluation and feedback to server employees.
- Demonstrated skill detecting altered or false identifications prior to serving patrons.
- Provided overview of criminal, civil, and administrative liabilities for serving members of public.
- Trained and mentored 25 new personnel hired to fulfill various roles.
Assistant Manager
Chili's
Hanover, MD
04.2016 - 08.2017
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Planned and directed staffing, training and performance evaluations to develop and control sales and service programs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Monitored security and handled incidents calmly.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Supervised and motivated 20-30 staff employees per shift.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Guest Service Manager
Ruby Tuesday
Upper Marlboro, MD
09.2013 - 04.2016
- Moved up from server to manager in less than 2 years.
- In charge of creating the schedule for more than 30 employees.
- Monitored guest services personnel for efficiency and accuracy of response to guest complaints.
- Motivated and rewarded employees to improve engagement.
- Carefully interviewed, selected, trained and supervised staff.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Reconciled cash and credit card transactions to maintain accurate records.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Server/Hostess
Ted's Bulletin
Washington, DC
10.2014 - 05.2015
- Responsible for the set-up, maintenance and operation of dining and bar areas.
- Keeps dining and bar areas neat and clean.
- Ask guests for proof of age before allowing alcohol consumption.
- Takes food orders and serves food to guests.
- Inputs drink and food orders into register, collects payment and makes change; exhibiting good cash handling and accurate order taking.
- Ensures guests needs and expectations are exceeded.
- Sweeps floors when needed.
- Refusing to serve drunk and unruly guests.
- Informed guests about daily specials and promotions.
Sales Associate
Old Navy
11.2012 - 09.2013
- Ensure each customer receives outstanding service by mystery shop standards.
- Maintain awareness of all promotions and advertisements.
- Execute the daily operational, day-to-day goals and priorities assigned by store management.
- Uphold merchandising and store cleanliness standards.
- Participate in the processing of new shipments and help the team to keep the receiving and back stock area clean and organized.
- Conscious of shoplifting activity.
- Aid customers in locating merchandising in store, surrounding locations, and on old navy.com.
- Solicit customers to sign up for an Old Navy Card.
- Answer customers' questions and provide information on procedures and policies.
Server
Buffalo Wild Wings
08.2011 - 08.2012
- Responsible for the set-up, maintenance and operation of dining and bar areas.
- Keeps dining and bar areas neat and clean.
- Ask guests for proof of age before allowing alcohol consumption.
- Takes food orders and serves food to guests.
- Inputs drink and food orders into register, collects payment and makes change; exhibiting good cash handling and accurate order taking.
- Ensures guests needs and expectations are exceeded.
- Sweeps and/or floors when needed.
- Refusing to serve drunk and unruly guests.
Hostess/Bartender
Cheeburger Cheeburger
06.2007 - 08.2011
- Greet guests and take them to their tables.
- Monitor the table rotation and ensure that entire wait staff gets a fair amount of tables.
- Kept track of which tables are clean and available for guests.
- Takes food orders and serves food to guests.
- Inputs drink and food orders into register, collects payment and makes change; exhibiting good cash handling and accurate order taking.
- Answer the phones and inputted takeout orders.
- Responsible for making all bar drinks.
- Trained new host hires.
Education
No Degree - Criminal Justice
Montgomery College
Rockville, MD 09.2020 - Current
High School Diploma - undefined
Howard High School
08.2006 - 05.2010
Skills
Title processing
Records analysis
MS Office
Supervision
Critical thinking
Multitasking abilities
Recruiting and interviewing
Employee performance evaluations
Customer and client relations
Organization skills
Office management
Staff Management
Mail handling
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
No Degree - Criminal Justice
Montgomery College
09.2020 - Current
Title Clerk
National Charity Services
02.2019 - Current
Server Trainer
Chili's
01.2018 - 11.2020
Assistant Manager
Chili's
04.2016 - 08.2017
Server/Hostess
Ted's Bulletin
10.2014 - 05.2015
Guest Service Manager
Ruby Tuesday
09.2013 - 04.2016
Sales Associate
Old Navy
11.2012 - 09.2013
Server
Buffalo Wild Wings
08.2011 - 08.2012
Hostess/Bartender
Cheeburger Cheeburger
06.2007 - 08.2011
High School Diploma - undefined
Howard High School
08.2006 - 05.2010