Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jasmine Solomon

Inglewood,CA

Summary

Knowledgeable and dedicated customer service professional with extensive experience in dispatching and the money handling industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

7
7
years of professional experience

Work History

Operations Specialist

K-force Staffing Agency
2022.02 - Current
  • Collected, arranged and input information into database system.
  • Developed and updated tracking spreadsheets using Microsoft Excel.
  • Maintained confidentiality of bank's customers and adhered to all regulatory requirements.
  • Processed and monitored lock box items and new account documents.
  • Received loan and utility payments, sending funds to correct destinations.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Shift lead

Papa John’s
Brentwood , CA
2021.10 - Current
  • Supervise shifts and/or work areas in the operation of a Papa John’s restaurant to ensure high quality products
  • Provide customer service to ensure restaurant profitability
  • Professionally and promptly respond to all customer’s concerns and/or issues
  • Cash management duties

Dispatcher

Budee Inc
El Segundo , CA
2020.07 - 2021.02
  • Directed all dispatching, routing, and tracking of 60 fleet vehicles
  • Closely monitored dispatch board to triage and prioritize over 80 daily calls
  • Documented all changes in computer tracking system
  • Kept detailed track of all available field personnel and all in-progress and completed calls.

Teller

Continental Currency Services Inc
Los Angeles , CA
2018.04 - 2020.03
  • Organized, stocked, and maintained the teller window area
  • Maintained a teller drawer to perform check cashing transactions
  • Collected member loan payments
  • Processed exchange and foreign currency
  • Maintained friendly and professional customer interactions.

Sales Associate

Mrs. Beasley's
Beverly Hills , CA
2017.10 - 2018.03
  • Worked collaboratively with team members to drive customer service initiatives, achieving sales goals and increasing feedback scores
  • Provided repeat customers with exceptional care and attention
  • Oversaw the day-to-day processing of payroll for five employees, including review of timesheets and computing pay in accordance with FLSA
  • Opened and closed bakery.

Food Stand Attendant

Universal Studios Hollywood
Burbank , CA
2016.01 - 2017.09
  • Complied with all federal and state regulations regarding food safety and waste disposal
  • Consistently provided friendly guest services and heartfelt hospitality
  • Handled all customer relations issues in a gracious manner and in accordance with company policies.

Recovery Specialist

Burlington Coat Factory
Moreno Valley , CA
2015.01 - 2016.01
  • Greeted customers and ascertained customers' needs
  • Stocked shelves and supplies and organized displays
  • Organized racks and shelves to maintain the visual of the store
  • Processed payments by check, cash, debit, and credit and maintained accurate drawers
  • Examined merchandise for signs of tampering or damage prior to processing returns and exchanges.

Education

Associate of Arts - Liberal Arts and General Studies

Santa Monica College
06.2020

High School Diploma - undefined

City Honors College Preparatory Academy
2014

Skills

  • Rapid 10-key data entry
  • Relationship building and management
  • Exceptional Customer Service
  • Cash Handling Expertise
  • Service Planning
  • Complaint resolution
  • Accounting Operations Processes

Timeline

Operations Specialist

K-force Staffing Agency
2022.02 - Current

Shift lead

Papa John’s
2021.10 - Current

Dispatcher

Budee Inc
2020.07 - 2021.02

Teller

Continental Currency Services Inc
2018.04 - 2020.03

Sales Associate

Mrs. Beasley's
2017.10 - 2018.03

Food Stand Attendant

Universal Studios Hollywood
2016.01 - 2017.09

Recovery Specialist

Burlington Coat Factory
2015.01 - 2016.01

Associate of Arts - Liberal Arts and General Studies

Santa Monica College

High School Diploma - undefined

City Honors College Preparatory Academy
Jasmine Solomon