Jasmine Solomon
Inglewood,CA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in dispatching and the money handling industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Operations Specialist
K-force Staffing Agency
02.2022 - Current
- Collected, arranged and input information into database system.
- Developed and updated tracking spreadsheets using Microsoft Excel.
- Maintained confidentiality of bank's customers and adhered to all regulatory requirements.
- Processed and monitored lock box items and new account documents.
- Received loan and utility payments, sending funds to correct destinations.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Shift lead
Papa John’s
Brentwood , CA
10.2021 - Current
- Supervise shifts and/or work areas in the operation of a Papa John’s restaurant to ensure high quality products
- Provide customer service to ensure restaurant profitability
- Professionally and promptly respond to all customer’s concerns and/or issues
- Cash management duties
Dispatcher
Budee Inc
El Segundo , CA
07.2020 - 02.2021
- Directed all dispatching, routing, and tracking of 60 fleet vehicles
- Closely monitored dispatch board to triage and prioritize over 80 daily calls
- Documented all changes in computer tracking system
- Kept detailed track of all available field personnel and all in-progress and completed calls.
Teller
Continental Currency Services Inc
Los Angeles , CA
04.2018 - 03.2020
- Organized, stocked, and maintained the teller window area
- Maintained a teller drawer to perform check cashing transactions
- Collected member loan payments
- Processed exchange and foreign currency
- Maintained friendly and professional customer interactions.
Sales Associate
Mrs. Beasley's
Beverly Hills , CA
10.2017 - 03.2018
- Worked collaboratively with team members to drive customer service initiatives, achieving sales goals and increasing feedback scores
- Provided repeat customers with exceptional care and attention
- Oversaw the day-to-day processing of payroll for five employees, including review of timesheets and computing pay in accordance with FLSA
- Opened and closed bakery.
Food Stand Attendant
Universal Studios Hollywood
Burbank , CA
01.2016 - 09.2017
- Complied with all federal and state regulations regarding food safety and waste disposal
- Consistently provided friendly guest services and heartfelt hospitality
- Handled all customer relations issues in a gracious manner and in accordance with company policies.
Recovery Specialist
Burlington Coat Factory
Moreno Valley , CA
01.2015 - 01.2016
- Greeted customers and ascertained customers' needs
- Stocked shelves and supplies and organized displays
- Organized racks and shelves to maintain the visual of the store
- Processed payments by check, cash, debit, and credit and maintained accurate drawers
- Examined merchandise for signs of tampering or damage prior to processing returns and exchanges.
Education
Associate of Arts - Liberal Arts and General Studies
Santa Monica College
06.2020
High School Diploma - undefined
City Honors College Preparatory Academy
2014
Skills
- Rapid 10-key data entry
- Relationship building and management
- Exceptional Customer Service
- Cash Handling Expertise
- Service Planning
- Complaint resolution
- Accounting Operations Processes
Timeline
Operations Specialist
K-force Staffing Agency
02.2022 - Current
Shift lead
Papa John’s
10.2021 - Current
Dispatcher
Budee Inc
07.2020 - 02.2021
Teller
Continental Currency Services Inc
04.2018 - 03.2020
Sales Associate
Mrs. Beasley's
10.2017 - 03.2018
Food Stand Attendant
Universal Studios Hollywood
01.2016 - 09.2017
Recovery Specialist
Burlington Coat Factory
01.2015 - 01.2016
Associate of Arts - Liberal Arts and General Studies
Santa Monica College
High School Diploma - undefined
City Honors College Preparatory Academy
Similar Profiles
Jenelle ArmstrongJenelle Armstrong
Accounts Receivables Consultant at K-force Staffing Agency ( Metrc LLC.)Accounts Receivables Consultant at K-force Staffing Agency ( Metrc LLC.)
Jenifer PopeJenifer Pope
Leasing Consultant / Assistant Manager at J Williams Staffing (Temporary Staffing Agency)Leasing Consultant / Assistant Manager at J Williams Staffing (Temporary Staffing Agency)
Ophelia Reid-FrippsOphelia Reid-Fripps
Independent Contractor (LPN) at Staffing Plus Agency/US Medical StaffingIndependent Contractor (LPN) at Staffing Plus Agency/US Medical Staffing