Jasmine Spangrud
Appleton,WI
Overview
11
11
years of professional experience
Work History
Bartender
The Mad Apple Burger And Billiard
03.2021 - Current
- Served high customer volumes during special events, nights, and weekends.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Developed strong relationships with vendors, negotiating favorable pricing terms for liquor purchases.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
Administrative Assistant
Print Source Plus
06.2020 - Current
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Utilized Microsoft Excel, QuickBooks and other software to manage invoices and payments.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
Customer Service Representative
Bouwer Printing & Mailing
05.2016 - 06.2020
- Investigated and resolved customer inquiries and complaints quickly.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Maintained up-to-date knowledge of product and service changes.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Insurance Claims Specialist
Humana
07.2014 - 02.2016
- Generated, posted and attached information to claim files.
- Understood requirements for disputes, gathered evidence to support claims and prepared customer cases to handle appeals.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
- Boosted company reputation by delivering exceptional customer service during claim investigations and settlements.
- Conducted full claim investigations and reported updates and legal actions.
- Strengthened client relationships by providing clear communication throughout the claims process, ensuring all parties were well-informed of progress and outcomes.
Bank Customer Service Representative
Guaranty Bank
10.2012 - 06.2014
- Processed applications for new accounts.
- Provided expert guidance on account management, enabling customers to make informed decisions about their finances.
- Collaborated with team members to achieve branch sales targets by promoting banking products and services.
- Investigated disputes and handled suspected fraud with diligence and attention to detail.
- Educated customers on online banking and mobile banking applications.
- Addressed customer inquiries, requests and complaints with courtesy and professionalism.
Education
High School Diploma -
Bay View High School
Milwaukee, WI06.2003
Timeline
Bartender
The Mad Apple Burger And Billiard
03.2021 - Current
Administrative Assistant
Print Source Plus
06.2020 - Current
Customer Service Representative
Bouwer Printing & Mailing
05.2016 - 06.2020
Insurance Claims Specialist
Humana
07.2014 - 02.2016
Bank Customer Service Representative
Guaranty Bank
10.2012 - 06.2014
High School Diploma -
Bay View High School
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