Jasmine Spearman-Henderson
Northport,AL
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
Work History
Management Trainee
Enterprise Rent-A-Car
11.2023 - Current
- Improved management skills by participating in rigorous training programs and workshops.
- Assisted supervisors in setting clear goals, establishing priorities, and monitoring progress to ensure successful completion of tasks.
- Gained knowledge of company policies, protocols and processes.
- Acted with integrity, honesty and knowledge to promote culture of company.
- Analyzed customer feedback to identify areas for improvement.
- Analyzed sales data for accurate forecasting, enabling proactive adjustments to strategy as needed for maximum revenue generation.
- Built lasting relationships with clients through exceptional service delivery, fostering loyalty and repeat business opportunities.
- Handled day-to-day customer or client questions via telephone or email.
- Described product to customers and accurately explained details and care of merchandise.
- Assisted with onboarding of new employees by providing training and development resources.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Defined clear targets and objectives and communicated to other team members.
Education and Program Coordinator
Federal Correctional Institution - Bureau of Prisons
10.2022 - 11.2023
- Work with inmates in a classroom environment where emphasis is placed on practical life skills and religious studies
- Work closely with the Program Manager and other program staff to assist in the development of the program and gauge the progress of the inmate participants
- Help prepare inmates for re-entry into society.
- Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
- Created and delivered program training and education to keep participants knowledgeable about program and provide necessary skills to participate productively.
Office Administrator
Yeates Consulting Counseling Services
12.2018 - 08.2022
- Handles organizational and clerical support tasks
- Conduct client intakes, schedule appointments, answer phones, greet clients warmly, call clients to collect account balances, and answer inquiries about company
- Coordinate meetings and assisting 13 mental health therapists with their schedules.
- Streamlined office processes by implementing efficient organizational systems and digital tools.
- Enhanced team collaboration with the establishment of clear communication channels and guidelines.
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Legal Assistant
Jones & Associates
02.2021 - 02.2022
- Draft various documents and conduct research
- Answer phones, client intakes, make appointments, give updates to clients, handle scheduling
- Assist attorney and paralegal as needed.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Scheduled appointments, court appearances, and depositions for busy law firm.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Worked alongside attorneys, administrative assistants, and fellow legal assistants on complex cases and legal processes.
- Supported attorneys in achieving favorable outcomes through thorough research and analysis of complex legal issues.
- Conducted comprehensive legal research using various resources such as online databases, law libraries, or government agencies to support case strategies effectively.
- Produced legal documents such as briefs, pleadings and appeals.
- Reviewed, edited and proofread litigation for proper grammar, spelling and punctuation.
- Revised and finalized letters, briefs, and memos.
- Interviewed clients to obtain information relevant to cases.
Sales Associate/Assistant Manager
Cato Corporation
05.2016 - 01.2019
- Provided great customer service; assisted customers in meeting their needs
- Processed shipment in efficient manner
- Prepared deposits at closing
- Helped trained new workers.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Education
B.S. in Legal Studies -
Mississippi University For Women
Columbus, MSHigh School Diploma -
Pickens County High School
Reform, AL05.2015
Skills
- Customer Service
- Staff Supervision
- Customer Relations
- Sales Techniques
- Negotiation
- Team Leadership
- Decision-Making
Accomplishments
- Achieved [Result] by completing [Task] with accuracy and efficiency.
Honors Achievements
- MUW Mock Trial (Co-Captain), Learns transferable skills in advocacy, Assists Captain & attends tournament captain meetings, Responsible for team evidence box and content, demonstratives, name plate, Responsible for planning and keeping record of attendance of out of class practice and meetings
- Mock Trial Top Witness Award, Received Top Witness Award in Mock Trial Competition in New Orleans, LA. Only 16 people out of about 150 was awarded as Top Witness.
- The National Society of Leadership and Success (Honor Society), Attended in-person and virtual meetings to learn from mentors how to be successful leaders in the world
- Harvard's Venture in Management Program, A one-week residential educational program at Harvard University for rising college seniors designed to increase diversity and opportunity in business education
- MS NEW Leadership for Women in Politics, A one week residential program networking and learning about women in leadership positions, specifically politics that was sponsored by Rutgers University CAWP
Volunteer Experience
- The Father's Child Ministry, Organized and assisted with different events and camps for the youth in the community, Helped conduct weekly meetings on Saturdays
- Court Appointed Special Attorney, Became a sworn officer of the court appointed by a juvenile court judge to advocate for children who are living in foster care as a result of abuse or neglect, Also did house visits to check on and document for those children
- New Zion Freewill Pentecostal Church, Teach Bible Study a couple of times per month, Youth director - choir president and conducted different activities
Timeline
Management Trainee
Enterprise Rent-A-Car
11.2023 - Current
Education and Program Coordinator
Federal Correctional Institution - Bureau of Prisons
10.2022 - 11.2023
Legal Assistant
Jones & Associates
02.2021 - 02.2022
Office Administrator
Yeates Consulting Counseling Services
12.2018 - 08.2022
Sales Associate/Assistant Manager
Cato Corporation
05.2016 - 01.2019
B.S. in Legal Studies -
Mississippi University For Women
High School Diploma -
Pickens County High School