Jasmine Spencer
Miami,FL
Summary
Proactive individual with extensive experience in customer service and administrative support. Proven track record of improving workflow, ensuring timely financial operations, and enhancing customer satisfaction. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
2
2
years of professional experience
Work History
Receptionist
Florida Oral Maxillofacial Surgery
2023.04 - 2024.08
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Maintained confidentiality of information regarding clients and company.
- Assisted with onboarding new clients and securing paperwork completion.
- Improved workflow by introducing more efficient document handling and organization practices.
- Streamlined invoice processing to ensure timely payments and financial operations.
Server
Miller's Ale House
2022.02 - 2023.04
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
Education
Associate of Arts - Psychology
Miami Dade College
Miami, FL04.2021
Skills
- Organization skills
- Time Management
- Data Entry
- Verbal and written communication
- Data inputting
- Service-oriented mindset
- Billing and Invoicing
- Sales expertise
- Hospitality service expertise
- Safe Food Handling
- Food Running
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Receptionist
Florida Oral Maxillofacial Surgery
2023.04 - 2024.08
Server
Miller's Ale House
2022.02 - 2023.04
Associate of Arts - Psychology
Miami Dade College
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