Jasmine Spencer
Nashville,TN
Overview
12
12
years of professional experience
Work History
Family Business
NashDogs
08.2021 - Current
- Coordinated scheduling efforts to ensure adequate staffing coverage during peak hours while minimizing labor costs.
- Ensured compliance with all relevant local, state, and federal regulations governing the operation of the business.
- Collaborated with family members to develop long-term business goals and strategic plans for growth.
- Developed strong relationships with suppliers to ensure timely deliveries and favorable pricing for products
- Help Managing and running a Food Truck, Brick and mortar, and catering business. Inverntory, Food Sales and Preparation. Catering services and set up.
- Billing and payments. Customer service and service to customers.
Customer Service Representative
Tractor Supply Company
01.2020 - 01.2022
- Incoming and outgoing calls, tech support, billing and payments, sales, Zoom and Teams meeting, MS Outlook, Excel, and Word, actively meeting and emailing operations, manufacturers, and stores directly
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Customer Service Representative
Xerox
01.2017 - 01.2020
- Incoming and outgoing calls, tech support, billing and payments, sales, and customer service support
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Streamlined call flow processes for more efficient response times and increased productivity.
Front Desk Receptionist
Red Roof
01.2013 - 01.2017
- Reservations, Faxes, Front office work, Guest care
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
Education
Bachelors - HealthCare Management
Independence university
11.2024
High school diploma -
The Academy At Old Cockrill
Nashville, TN12.2011
Skills
- Customer Service
- Production
- Filling
- Staging Orders
- Cash Handling
- Time Management
- Following Company Policy
- Human Resources
- Operations Management
- Food Preparation
- Cleanliness standards
- Health regulations
- Food presentation
- Quality Control
- Catering and Events
Timeline
Family Business
NashDogs
08.2021 - Current
Customer Service Representative
Tractor Supply Company
01.2020 - 01.2022
Customer Service Representative
Xerox
01.2017 - 01.2020
Front Desk Receptionist
Red Roof
01.2013 - 01.2017
Bachelors - HealthCare Management
Independence university
High school diploma -
The Academy At Old Cockrill