Summary
Overview
Work History
Education
Skills
Timeline
Jasmine Spinner

Jasmine Spinner

International Falls,Minnesota

Summary

Dynamic and detail-oriented professional with extensive customer service experience at Cobblestone Hotel and Suites. Proven ability to enhance guest satisfaction through effective communication and efficient front desk operations. Skilled in cash handling and problem-solving, consistently delivering exceptional service while managing sensitive information with confidentiality.

Overview

5
5
years of professional experience

Work History

Front Desk Receptionist

Cobblestone Hotel and Suites
06.2022 - 04.2023
  • Greeted and welcomed visitors, ensuring a positive first impression of the organization.
  • Managed multi-line phone system, efficiently routing calls to appropriate departments.
  • Coordinated with team members to support daily operations and streamline processes.
  • Developed familiarity with office software and tools to enhance administrative efficiency.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Completed all tasks in compliance with company policies and procedures.

Homemaker

Good Samaritan Society
11.2019 - 06.2020
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours across night, weekend,
  • Land holiday shifts.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Cooked & prepared meals
  • Organized activities

Store Associate

Buy Sell Trade
05.2018 - 11.2018
  • Assisted customers with product selections and inquiries, enhancing overall shopping experience.
  • Operated cash register efficiently, processing transactions accurately and quickly.
  • Stocked shelves and organized merchandise displays to optimize product visibility.
  • Maintained cleanliness and organization of sales floor, ensuring compliance with safety standards.
  • Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
  • Increased customer satisfaction by providing efficient and friendly service while handling transactions.
  • Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.

Education

High School Diploma -

Falls High School, International Falls, MN

Skills

  • Customer service
  • Attention to detail
  • Time management
  • Listening skills
  • Cash handling
  • Data entry
  • Problem-solving skills
  • Scheduling
  • Verbal and written communication
  • Hospitality services
  • Sensitive information handling
  • Phone etiquette
  • Email correspondence
  • Customer and client relations
  • Payment processing
  • Relationship building

Timeline

Front Desk Receptionist - Cobblestone Hotel and Suites
06.2022 - 04.2023
Homemaker - Good Samaritan Society
11.2019 - 06.2020
Store Associate - Buy Sell Trade
05.2018 - 11.2018
Falls High School - High School Diploma,

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