Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Jasmine Stanley

Douglasville,GA

Summary

Dynamic and results-driven professional with extensive experience at Unifi Aviation, excelling in customer service and employee training. Proven ability to enhance guest experiences through effective communication and conflict resolution. Proficient in Microsoft Excel, I consistently exceed expectations while fostering strong relationships and ensuring satisfaction in fast-paced environments.

Overview

7
7
years of professional experience

Work History

Travel Desk Agent

Unifi Aviation
Atlanta, GA
03.2023 - Current
  • Conducted new hire orientations and training sessions, and trained current employees on new equipment and procedures.
  • Displayed working knowledge of Microsoft Office programs.
  • Delivered oral presentations to new employees and managers.
  • Analyzed company training methods and made adjustments to rectify issues, increase efficiency and exceed training goals.
  • Facilitated communication between clients and internal teams to ensure service satisfaction.
  • Managed customer inquiries and provided timely information regarding policies and services.
  • Resolved client issues by coordinating with relevant departments for swift solutions.
  • Developed customer relationships and ensured satisfaction with services.
  • Provided customer service to clients through phone and email communication.
  • Responded promptly to customer inquiries and complaints in a professional manner.

Administrative Assistant

Unifi Avation
Atlanta, GA
09.2022 - 02.2023
  • Located and corrected data entry errors and reported to management.
  • Verified accuracy of data before transcribing.
  • Managed workflow scheduling, data entry and accuracy verification for large data projects.
  • Supervised the issuance of ID badges, keys, parking decals and ramp permits in accordance with the established Airport Security Program and FAA rules and regulations.
  • Resolves ID Badging, key and permit complaints while complying with Airport and FAA security regulations and budgetary mandates.
  • Administers and maintains automated and physical security record systems for security badges and keys in accordance with established Airport rules and procedures and other Security Programs.
  • Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position.
  • Coordinated schedules for team members and management to optimize meeting times.
  • Managed incoming calls and emails, directing inquiries to appropriate departments.
  • Supported onboarding processes by preparing new hire documentation and training materials.
  • Collaborated with cross-functional teams to streamline administrative processes and workflows.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Used Kronos software to input hours for payroll.

Candidate Experience Coordinator

Unifi Aviation
Atlanta, GA
09.2021 - 09.2022
  • Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
  • Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy.
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.
  • Arranged for transportation to and from airport, train station and events for visitors.
  • Explained security policies and procedures to guests and hotel staff to promote visitor confidence and safety.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Oversaw training programs for new employees to ensure compliance with safety standards.
  • Facilitated meetings to discuss workflow improvements and address operational challenges.
  • Managed day-to-day operations of the department including scheduling tasks and assigning duties.
  • Facilitated communication between different departments in order to resolve issues quickly.
  • Resolved customer complaints in a timely manner while upholding company standards.
  • Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.

Identification Processor Specialist

Unifi Aviation
Atlanta, GA
05.2021 - 09.2021
  • Kept projects on schedule by managing deadlines and adjusting workflows.
  • Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
  • Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
  • Gathered requirements for ongoing projects and organized details for management use.
  • Oversaw onboarding and mentorship, planned and executed meetings and developed project documentation.
  • Tracked hours and expenses to keep project on task and within budgetary parameters.
  • Reported regularly to managers on project budget, progress and technical problems.
  • Processed passenger baggage efficiently for streamlined airport operations.
  • Operated baggage handling systems and tools to maintain workflow.
  • Filed paperwork according to standard operating procedures and entered data points into tracking system.
  • Processed documents to maintain records and files.
  • Ensured proper security measures were taken when handling sensitive customer data.
  • Utilized specialized processing software and systems effectively.
  • Supervised the issuance of ID badges, keys, parking decals and ramp permits in accordance with the established Airport Security Program and FAA rules and regulations.
  • Managed workflow scheduling, data entry and accuracy verification for large data projects.

Guest Experience Agent

Westin
Atlanta, GA
09.2018 - 05.2021
  • Arranged merchandise to present visually appealing displays and attract clientele.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Welcomed guests upon arrival and ensured smooth check-in processes.
  • Assisted guests with inquiries about hotel services and local attractions.
  • Coordinated room assignments and special requests for guest accommodations.
  • Collaborated with housekeeping to ensure rooms met Westin standards for cleanliness.
  • Provided information about hotel amenities, dining options, and event schedules.
  • Trained new staff on guest interaction protocols and service excellence practices.
  • Provided information about hotel amenities, services, and local attractions.
  • Managed reception area and took telephone calls.
  • Managed multiple tasks simultaneously while adhering to strict deadlines.
  • Performed cashiering duties such as processing payments, issuing receipts, and balancing daily transactions.

Education

Bachelor of Arts - Human Resources Management

DeVry University
Downers Grove, IL
12-2025

Associate of Arts - Hotel, Motel, And Restaurant Management

Gwinnett Technical College
Lawrenceville, GA
05.2018

Skills

  • Public speaking
  • Customer experience
  • Guest experience management
  • Verbal and written communication
  • Quality Assurance
  • Proficient in Excel
  • Management Training
  • Microsoft Office
  • Customer service
  • Project management
  • Employee training
  • Conflict resolution
  • Data analysis
  • Strong communication
  • Ensuring customer satisfaction
  • Problem-solving skills
  • Travel arrangements

Accomplishments

    National Society of Leadership and Success

    Dean's List

    Student Government Officer

    School Ambassador

    Phi Theta Beta Honor Society

    Science Club Officer

Timeline

Travel Desk Agent

Unifi Aviation
03.2023 - Current

Administrative Assistant

Unifi Avation
09.2022 - 02.2023

Candidate Experience Coordinator

Unifi Aviation
09.2021 - 09.2022

Identification Processor Specialist

Unifi Aviation
05.2021 - 09.2021

Guest Experience Agent

Westin
09.2018 - 05.2021

Bachelor of Arts - Human Resources Management

DeVry University

Associate of Arts - Hotel, Motel, And Restaurant Management

Gwinnett Technical College

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Jasmine Stanley