Jasmine Stephen
Rochester,NY
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced environments. Successful at handling multiple customers with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
5
5
years of professional experience
Work History
Server
110 Grill
Rochester, NY
08.2024 - Current
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Ensured awareness of current menu offerings, garnishes, ingredients and cooking techniques.
- Resolved customer concerns efficiently.
- Adhered to mandated procedures for documenting transaction records during each shift.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
Casino Cashier
Del Lago Resort And Casino
Waterloo, NY
06.2021 - 08.2024
- Assisted customers with questions about gaming activities and services offered by casino.
- Resolved customer disputes in a timely and courteous manner.
- Operated point-of-sale terminals for food and beverage purchases.
- Cross trained in other departments within the casino when needed.
- Counted and verified cash amounts at shift start and balanced funds prior to shift end or close.
Server
Beef & Brew
Geneva, NY
03.2020 - 12.2020
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Provided exceptional customer service throughout each interaction.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
Education
Cosmetology -
Continental School of Beauty
Rochester, NY12-2024
Skills
- Effective team member
- Adaptable and efficient learner
- Flexible and adaptable
- Outgoing and friendly
- Outstanding customer service
- Self motivated and ambitious
Timeline
Server
110 Grill
08.2024 - Current
Casino Cashier
Del Lago Resort And Casino
06.2021 - 08.2024
Server
Beef & Brew
03.2020 - 12.2020
Cosmetology -
Continental School of Beauty
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