Jasmine Stephens
Houston,TX
Summary
Motivated Team Worker with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
3
3
years of professional experience
Work History
Ace Cashier
Little Caesars Pizza
07.2021 - 12.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Implemented loss prevention strategies, reducing instances of theft at checkout.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Lifted up to 50 pounds at once
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
To-Go Specialist
Chilis's Bar and Grill
06.2022 - 08.2023
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Operated cash register to accept cash, debit and credit card payments from customers.
- Trained new team members on proper procedures for managing to-go orders, promoting consistency in service quality.
- Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
- Ensured order accuracy, meticulously reviewing each item before handing off to the customer.
- Maintained a clean and inviting pickup area, contributing to a positive customer experience.
- Addressed any special dietary requests or accommodations made by customers while placing their orders with precision.
- Increased repeat business by consistently providing friendly and attentive service.
- Assisted in inventory management, helping to minimize waste and ensure availability of popular menu items.
- Fostered positive relationship with regular customers, recognizing their preferences and ensuring personalized service experience.
- Adapted quickly to menu changes and special promotions, accurately conveying information to customers.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
Server
Olive Garden Restaurant
10.2023 - 01.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Processed orders and sent to kitchen employees for preparation.
- Inspected dishes and utensils for cleanliness.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Education
High School Diploma -
Cypress Falls High School
Houston, TXSkills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Cleanliness standards
- Safe Food Handling
- Food Running
- Service prioritization
- Supply Restocking
- Relationship Management
- Guest Relations Management
- Table Bussing
- Performance Improvement
- Professional Appearance
- Memory retention
- Multitasking
- High Energy and Stamina
- Problem-Solving
- Teamwork and Collaboration
- Organizational Skills
- Ability to Lift 30 Pounds
- Courteous Phone Demeanor
- Task Prioritization
- Time management abilities
- Hospitality best practices
Timeline
Server
Olive Garden Restaurant
10.2023 - 01.2024
To-Go Specialist
Chilis's Bar and Grill
06.2022 - 08.2023
Ace Cashier
Little Caesars Pizza
07.2021 - 12.2021
High School Diploma -
Cypress Falls High School