Collaborated with team members to uphold cleanliness and safety standards throughout restaurant.
Implemented promotional initiatives to drive sales and improve customer awareness of menu offerings.
Promoted a positive atmosphere through friendly interactions with customers and coworkers.
Contributed to team success by consistently meeting or exceeding performance goals.
Managed cash transactions accurately, balancing the register at the end of each shift without discrepancies.
Demonstrated strong knowledge of menu items to educate guests on their options and make tailored recommendations.
Increased efficiency by multitasking during high-volume periods while maintaining excellent service quality.
Demonstrated adaptability by working effectively in various roles within the restaurant such as cashier, cook, or server positions when needed.
Ensured correct preparation methods were followed according to recipes and guidelines.
Kept accurate register and dropped excess cash into safe at regular intervals.
Contributed positively towards overall store goal attainment through consistent work ethic.
Input food and drink orders into system, documented special requests and processed payments.
Ensured that all food handling procedures were adhered to for maximum safety standards compliance.
Led by example, consistently demonstrating strong work ethic and dedication to quality service.
Kept kitchen, counter and dining areas cleaned and sanitized.
Service Champion
6 Years 8 Months
Taco Bell | 03.2007 - 11.2013
Assisted management in training sessions, fostering teamwork and enhancing service quality across shifts.
Enhanced customer satisfaction by efficiently processing orders and addressing concerns in a timely manner.
Greeted customers, answered questions and took orders.
Supported inventory management efforts by restocking supplies as needed and alerting management when items were running low.
Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
Prepared recipe ingredients by washing, peeling, cutting, and measuring.
Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and loyalty.
Trained new employees on operational procedures and customer engagement techniques.
Contributed positively towards overall store goal attainment through consistent work ethic.
BOH Team Member
3 Months
Chick-fil-A | 04.2021 - 07.2021
Prepared and assembled food items according to Chick-fil-A standards for quality and consistency.
Operated kitchen equipment efficiently, maintaining safety protocols in fast-paced environment.
Collaborated with team members to ensure timely service during peak hours, enhancing customer satisfaction.
Trained new staff on operational procedures and best practices, fostering a culture of excellence.
Oversaw daily kitchen operations, ensuring compliance with health regulations and company policies.
Collaborated with FOH staff to ensure seamless communication between kitchen and service teams.
Enhanced food quality for customer satisfaction, adhering to proper food handling procedures.
Upheld restaurant''s reputation for high-quality meals, consistently executing recipes according to established guidelines.
18
years of professional experience
Assisted in managing daily operations in a fast-paced food service environment, ensuring timely and efficient service delivery.
Contributed to team efforts by handling multiple tasks simultaneously and meeting tight deadlines consistently.
Collaborated with colleagues to maintain high standards in a dynamic setting and received commendations for dedication and excellence.
Education
High School Diploma
Phoebus High School | Hampton, Va
Skills
Teamwork and collaboration
Customer service
Safe food handling
Food safety
Attention to detail
Kitchen management
Food presentation
Dependable and responsible
Quality assurance
POS systems
Recipe adherence
Kitchen equipment operation
Temperature control
Portion control
Sanitation practices
Cleaning and sanitizing
Verbal and written communication
Time management
Multitasking Abilities
Accomplishments
J.E.T- Job Education Training
JET provided for me at the age of 15 job opportunities and education skills throughout my summer. This program also taught me discipline as it was ran by the Head football coach Mr. Coach Rose at Hampton University. This Summer program also provided me with a job site where I worked at my local community center and provided the children in the community a well balanced summer school meal provided by meals on wheels.