Jasmine Stratton

Work History

Mspark

07.2023 - 04.2025

Managed national accounts totaling $10 million annual revenue.
Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Collaborated with team members to develop best practices for consistent customer service delivery.

Private Contract

02.2023 - 06.2023

Organize personal and professional calendars with reminders for upcoming meetings and events.
Manage household inventory and maintenance schedules.
Organize work projects around client's house.
Maintain clerical correspondence via email and phone.
Run errands to help with daily tasks, enabling employer to focus on more pressing duties.
Perform various clerical tasks and organize office and home areas to promote productivity
Handle household chores to assist with meals, cleaning and laundry.

Auction Edge

12.2020 - 01.2023

Developed and significantly grew online vehicle sales by 27% within the first year.
Collected an average of $150,000 a month of customer fee revenue across all auctions.
Assisted auto dealers with registration for auctions, informed them on issues with their account and offered direction on how to resolve.
Documented data points into given spreadsheets on stats related to Dealer and Sales Facilitation work.
Delivered superior customer service to clients to foster lasting rapport and secure new relationships.
Helped sales professionals escalate customer concerns and finalized customer sales.
Met with team on weekly basis to identify sales opportunities, discuss strategies and execute new solutions.
Partnered with cross-functional departments to maintain high standards and directives.
Cultivated strong professional relationships with auctions and key clients to drive long-term business development.
Created content, updated, and monitored social media to promote the brand on public pages and closed groups.
Balanced customer schedules, employee availability and maximum load levels while scheduling meetings.

Safely Home

03.2020 - 12.2020

Scheduled 600-900 hours for caregivers weekly.
Managed paperwork and necessary information required for client and caregiver documentation.
Evaluated problematic conditions to resolve issues and optimize service.
Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
Managed office inventory and placed new supply orders.
Conducted new hire interviews and company orientations to provide information and establish performance requirements and schedule.
Trained and mentored caregivers in company policies, daily task execution and industry best practices.
Provided leadership, insight and mentoring to caregivers to supply knowledge of various company programs.

Pensacola Christian College

08.2018 - 05.2020

Established professional rapport with hall residents, building lasting relationships with people of various ages and from different cultures.
Advised and referred students to appropriate resources in personal, social and academic matters.
Reported illnesses, emergencies and crisis situations for assistance.
Taught students proper usage of evacuation procedures for crisis preparation purposes.
Coordinated, planned and supervised hall meetings to promote and increase social skills among students.
Led weekly meetings to address resident concerns and educate on changes to policies and procedures.
Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.

Weaver Stone Company

05.2018 - 08.2019

Checked office supply levels, anticipated needs and placed orders for appropriate stock levels.
Organized files, developed spreadsheets, faxed reports and scanned documents to improve overall organizational workflow and systems.
Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation and job success.
Maintained business records by updating customer information.
Greeted visitors/callers to handle questions or direct to appropriate staff.
Monitored calendars and scheduled appointments based on availability and established load limits.
Proofread correspondence and reports for error-free documentation.
Communicated with customers, employees and vendors to answer questions and address complaints.