JASMINE STRICKLAND
Jacksonville,AR
Overview
9
9
years of professional experience
Work History
Delivery Courier
Door Dash
Little Rock, Arkansas
01.2023 - Current
- Provided excellent customer service when interacting with clients during package pickups and deliveries.
- Delivered items directly into customers' homes when necessary, providing additional customer service support.
- Collected payments from customers upon completion of deliveries as needed.
- Created daily delivery routes to maximize efficiency while minimizing travel time.
- Followed all safety regulations while operating a motor vehicle on public roads.
- Documented pickups and deliveries and submitted reports after shift.
- Inspected goods prior to loading them onto trucks to ensure they were properly packaged and labeled correctly.
Customer Relations Manager
Hyatt Place
Grapevine, Texas
06.2019 - 01.2023
- Checking in and out guests / Making Reservations, Bartending / Hosting / Serving Food, Took and placed phone calls, Processed Payments, General Customer service, Office duties like; light cleaning, creating documents for guests, keeping note of incoming traffic and properly filing into database
Front Desk Associate
Fairfield Inn & Suites
Irving, Texas
06.2019 - 01.2023
- Conducted routine inspections of front desk area to ensure cleanliness and neatness at all times.
- Collaborated with other departments within the hotel to ensure smooth operations.
- Utilized problem-solving skills to resolve customer complaints in an efficient manner.
- Kept records of room availability and guest accounts, manually or using computers.
- Posted incidental charges to ledgers, manually or by using computers.
Customer Support Specialist
Marriott Hotel
Little Rock, Arkansas
12.2018 - 04.2019
- Performing all check in and check out tasks, Documented Daily Activity and performance of overall facility, Managing Online and over the phone services, Housekeeping general manager, Assured that all furnished rooms were upkept and properly attended to
- Provided technical support to customers by responding to inquiries and resolving issues in a timely manner.
- Collaborated closely with other departments such as sales or marketing to resolve complex customer issues quickly and efficiently.
Accounting Clerk/Supervisor
Blue Beacon
North Little Rock, Arkansas
10.2015 - 02.2017
- Prepared bank deposits by compiling data from cashiers.
- Provided support to the Accounts Payable department as needed.
- Ensured accurate recording of payroll related transactions such as employee benefits deductions, vacation payouts.
- Assisted with external audits conducted by accounting firms.
- Resolved customer inquiries regarding bills and payments.
- Recorded debit, credit and account transactions in computer spreadsheets and databases.
- Received and recorded cash, checks and transfers.
- Performed bookkeeping and accounting consulting services.
- Prepared and processed payroll.
- Identified needs of customers promptly and efficiently.
Education
Business management -
Pulaski Technical College
05.2018
High School Diploma -
Morrilton High School
Morrilton, AR05-2010
Skills
- Administrative and Office Skills
- Email and Phone Decorum
- Complex Problem-Solving
- Providing customers/guests with amazing hospitality, creating great living environment
- High level of attention to detail, strong organizational, problem resolution, communication skills
- Ability to work in a fast-paced environment while remaining calm and staying focused
- Innovative & great leadership skills
- Call Management
- Inbound and Outbound Calling
- Delivery Scheduling
- Clerical Support
- High-energy attitude
- Proofreading
- Dispute Resolution
- Technical Support
- Typing 60 WPM
- Customer Relationship Management (CRM)
- File management expertise
- Research and analysis
- Document Scanning
- Quality Control Procedures
- Microsoft Office expertise
- Fast Typing Speed
- Data Collection
- Spreadsheet Management
- Bookkeeping
- Mail handling
State
Arkansas
City
Jacksonville
Street
609 Sorrells drive
Timeline
Delivery Courier
Door Dash
01.2023 - Current
Customer Relations Manager
Hyatt Place
06.2019 - 01.2023
Front Desk Associate
Fairfield Inn & Suites
06.2019 - 01.2023
Customer Support Specialist
Marriott Hotel
12.2018 - 04.2019
Accounting Clerk/Supervisor
Blue Beacon
10.2015 - 02.2017
Business management -
Pulaski Technical College
High School Diploma -
Morrilton High School