Jasmine Strong
Grand Prairie,TX
Summary
Dedicated Front Desk with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
12
12
years of professional experience
Work History
Front Desk Receptionist
Mint Dentistry
10.2020 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Completed data entry and filing to keep records updated for easy retrieval.
- Completed all tasks in compliance with company policies and procedures.
Inventory Control Specialist
Envoy Air
02.2016 - 09.2020
- Completed physical inventory counts each month.
- Picked and packed order items.
- Audited and corrected discrepancies in inventory numbers.
- Completed daily cycle counts to maintain accuracy of records.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Managed inventory control for high-volume warehouses with accurate, timely stock replenishment.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
- Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
Resolution Agent
DFW AIR PORT
04.2015 - 01.2016
- Supervise others and provide on-the-job training
- Identified and assessed customer's needs quickly and accurately.
- Print customer boarding passes, activate bag tags
- Answer customer's questions, and provide information on procedures or policies
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Receive payment by, check, credit cards, vouchers, or automatic debits
- Refer unresolved customer grievances to designated departments for further investigation.
- Informed clients of essential travel information, such as travel times, transportation connections, medical, and visa requirements to facilitate quality service.
Service Assistant
IUHEALTH BALL MEMORIAL HOSPITAL
04.2013 - 03.2015
- Supervise others and provide on-the-job training
- Establish and implement departmental policies, goals, objectives, and procedures
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Showed professional hospitality
- Kept professional Look Of Assurance
- Kept patient rooms organized and upstanding
- Followed OHSA Laws and Regulations
- Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
Customer Representative
Ivy Tech Bookstore
04.2011 - 03.2013
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Issue receipts, refunds, credits, or change due to customers
- Assist customers by providing information With Financial Aid Accounts
- Answer customers' questions, and provide information on procedures or policies
- Refer unresolved customer grievances to designated departments for further investigation
- Contact customers to Notify them Of books that are in that they have purchased
- Develop or implement product-marketing strategies, including advertising campaigns or sales promotions
- Confer with customers by telephone to provide information about products or services, take or enter orders, cancel accounts
Education
BS - Human Resource Management
LeTourneau University
Longview, TXHigh School Diploma -
MUNCIE CENTRAL HIGH SCHOOL
Muncie, IN06.2009
Skills
- Logistics
- Order Entry
- Clerical Experience
- Accounts Receivable
- Human Resources
- Office Management Communications Skills (listening, verbal, written)
- Inventory Control
- Warehouse Inventory
- Shipping
- Receiving
- Access Control
- Inventory Management
- Forklift (4 years)
- Excel
- Computer Literacy
- Office Experience
- Administrative Experience
- English
- Microsoft Word
- Microsoft Powerpoint
- Sabre
- Ticketing
- Customer Service
- RES
- (2 years)
- Certifications and Licenses
Accomplishments
- Intense 2 week Sabre training completed EMTX-INV Hazmat(DOT) Shipper
- Qualification February 2016 to Present Shipping hazardous materialscertification
Timeline
Front Desk Receptionist
Mint Dentistry
10.2020 - Current
Inventory Control Specialist
Envoy Air
02.2016 - 09.2020
Resolution Agent
DFW AIR PORT
04.2015 - 01.2016
Service Assistant
IUHEALTH BALL MEMORIAL HOSPITAL
04.2013 - 03.2015
Customer Representative
Ivy Tech Bookstore
04.2011 - 03.2013
BS - Human Resource Management
LeTourneau University
High School Diploma -
MUNCIE CENTRAL HIGH SCHOOL