Jasmine Strong
Grand Prairie
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
11
11
years of professional experience
Work History
Front Desk Receptionist/Patient Concierge
Mint Dentistry
Duncanville, TX
10.2020 - Current
- ● Infuse MINT dentistry’s core values of Love, Generosity, and Perfection in all work
performed
● Utilizes MINT scripts to greet, answer phones, and check-in/-out patients
● Performs patient intake and all processing of patient paperwork and record
maintenance
● Takes new patient photos adds them to their files
● Acquires patient consent forms for any treatment necessary
● Aids patients in the appropriate preparation for their appointment
● Ensures patients are seen timely
● Determines and relays wait times based on clinical staff updates to waiting patient
● Informs clinical staff when a patient is ready to be seated
● Checks-in on patients while they are waiting to ensure they feel welcomed and are as
comfortable as possible
● Processes payments from patients including, cash, credit, financing, and payment plans
● Responsible for encouraging patients to provide feedback regarding their experience
● Performs patient scheduling duties, including setting appointments, confirming and
rescheduling appointments
● Responds to office emails and voicemails
● Answers inbound calls on treatment plan related questions with appropriate greeting
● Makes outbound calls for confirmations, post-op check-ins and lab case delivery
● Follows lab case protocol and processes in the management of all lab cases
● Maintains the lobby/reception area, front desk, and restroom tidy and clean
● Keeps supplies, snacks, and water stocked
Inventory Control Specialist
Envoy Air
Dallas, TX
02.2016 - 09.2020
- Completed physical inventory counts each month.
- Picked and packed order items.
- Audited and corrected discrepancies in inventory numbers.
- Completed daily cycle counts to maintain accuracy of records.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Managed inventory control for high-volume warehouses with accurate, timely stock replenishment.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
- Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
Resolution Agent
DFW AIR PORT
04.2015 - 01.2016
- Supervise others and provide on-the-job training
- Identified and assessed customer's needs quickly and accurately.
- Print customer boarding passes, activate bag tags
- Answer customer's questions, and provide information on procedures or policies
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Receive payment by, check, credit cards, vouchers, or automatic debits
- Refer unresolved customer grievances to designated departments for further investigation.
- Informed clients of essential travel information, such as travel times, transportation connections, medical, and visa requirements to facilitate quality service.
Service Assistant
IUHEALTH BALL MEMORIAL HOSPITAL
04.2013 - 03.2015
- Supervise others and provide on-the-job training
- Establish and implement departmental policies, goals, objectives, and procedures
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Showed professional hospitality
- Kept professional Look Of Assurance
- Kept patient rooms organized and upstanding
- Followed OHSA Laws and Regulations
- Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
Education
BS - Human Resource Management
LeTourneau University
Longview, TXHigh School Diploma -
MUNCIE CENTRAL HIGH SCHOOL
Muncie, IN06.2009
Skills
- Customer Service
- Knowledge of Google Apps preferred
- Knowledge of dental insurance and codes, terminology, and dental office procedures
preferred - Detail oriented, possess the ability to work independently and keep track of time
- Excellent verbal and written communication skills
- Ability to multitask and work in a fast-paced environment
- Excellent critical thinking skills
- Well-developed analytical and problem-solving abilities
- Logistics
- Order Entry
- Clerical Experience
- Accounts Receivable
- Human Resources
- Office Management Communications Skills (listening, verbal, written)
- Inventory Control/Management
- Warehouse Inventory
- Shipping/Receiving
- Forklift (5 years)
- Microsoft Word
- Microsoft Powerpoint
- Microsoft Excel
- Sabre/RES
Accomplishments
- Intense 2 week Sabre training completed EMTX-INV Hazmat(DOT) Shipper
- Qualification February 2016 to Present Shipping hazardous materialscertification
Timeline
Front Desk Receptionist/Patient Concierge
Mint Dentistry
10.2020 - Current
Inventory Control Specialist
Envoy Air
02.2016 - 09.2020
Resolution Agent
DFW AIR PORT
04.2015 - 01.2016
Service Assistant
IUHEALTH BALL MEMORIAL HOSPITAL
04.2013 - 03.2015
BS - Human Resource Management
LeTourneau University
High School Diploma -
MUNCIE CENTRAL HIGH SCHOOL