Jasmine Studler
Woodbury,MN
Summary
Self-directed Brand manager with adaptability to meet changing operational needs. Energetic and resourceful professional proficient in program management and team leadership. Innate sales abilities and customer service skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Branch Manager
U.S. Bank
02.2022 - Current
- Coaching- develop, mentor and train both direct reports and district team members - Challenge team members to use critical thinking to overcome objections - Recruit, interview and hire new employees - Manage day to day operations, risk management and weekly, monthly and annual audits - Creative engagement - Mentored banker to leadership training for upcoming managers - Partner with our business partners to grow the internal relationship - Well-developed customer relations skills - Ability to manage multiple tasks/projects
Client Relations Consultant
U.S. Bank
05.2021 - 03.2022
- Review and recommend products and services to new and existing customers - Service the teller line and provide exceptional customer service - Assist with digital training at other branches - Participate in CRC to leadership training - Assist the branch manager with quarterly and annual operational tasks - Consistently achieve and exceed digital sales goals - Serve as a backup when the branch manager is out - Uncover additional business needs and partner with business partners to assist the client - Self-sufficient and utilized the resources provided to answer complex questions
Assistant Branch Manager
Trustone Financial
09.2020 - 05.2021
- Partner with the Branch manager to coach the bankers - Fill in as a teller when needed - Work with the lead teller to ensure tellers are reaching their referral goals - Review members credit report to uncover financial needs - Partner with financial planners to assist members with their financial goals - Process employee schedules - Order and maintain office supplies - Assisted with Merger changes and training - Piloted and trained the team on a new financial platform
Office Manager
Helzberg Diamonds
10.2019 - 09.2020
- Assist the store manager with Organizational tasks - Lead monthly and Quarterly team meetings - Train sales associates - Process weekly shipments and accurately record logs in the audit book
- Assist the store manager in recruiting and staffing the store - Meet and exceeded monthly sales quotas - Track inventory and price changes - Manage sales reports and drive sales production
Treasury Management Client Service Officer
Wells Fargo Bank
07.2017 - 09.2019
- Service a portfolio of 35 internal and external customers - Provide system training for the products and services provided - User Excel to pull customer data and reports - Served as the main point of contact for customers - Went on site visits to present product changes - Utilize multiple systems to efficiently assist the customer - Partner with the Sales and Relationship teams to build customer relationships - Research incorrect transactions and provide solutions - Recognition Events coordinator - Uncovered pain points in the customers product setup then created service consultations and recommend solutions to promote self sufficiency - Worked independently and escalated when approperiate
Payroll Account manager
Wells Fargo Bank
04.2016 - 07.2017
- Consistently set and achieved service goals at a high level - maintain customers business payrolls - Key payrolls and maintain business profiles update wage withholding and maintain employee profiles - Develop and maintain strong relationships with business customers and internal partners - Delivered exceptional customer service with every customer
Customer Service & Sales Representative
Wells Fargo Bank, Wells Fargo
02.2015 - 04.2016
- Consistently set and achieved sales and service goals at a high level - Satisfy customer needs through quality retail product sales and service - Proactively work to find solutions for new and existing customer needs - Develop and maintain strong relationships with business customers and internal partners
Teller / Teller Lead
Wells Fargo Bank
09.2012 - 02.2015
- Consistently set and achieved individual sales and service goals - Identify quality product referrals to bankers for up-sell and cross sell opportunities - Coach new hire team members on our vision and values - Coach team members to meet sales and service goals - Records/retention and compliance - International currency exchange
Education
undefined
2022
undefined
2021
Business management
Metropolitan State University
2018
A+ customer - undefined
Kaplan University
2017
12 100% customer - undefined
2012
Skills
- Customer Transactions
- Bank Compliance
- Staff Management
- Client Rapport-Building
- Cash Handling
- Professional Relationships
- Customer Service Standards
- Risk Mitigation
- Financial Management
- Client Relationship Management
- Cross-Functional Collaboration
Accomplishments
- Repeatedly received recognition from superiors for excellence in service.
- Top 5% in district sales
- Digital sales leader
- 100% customer and employee satisfaction
Certification
- NMLS License
Timeline
Branch Manager
U.S. Bank
02.2022 - Current
Client Relations Consultant
U.S. Bank
05.2021 - 03.2022
Assistant Branch Manager
Trustone Financial
09.2020 - 05.2021
Office Manager
Helzberg Diamonds
10.2019 - 09.2020
Treasury Management Client Service Officer
Wells Fargo Bank
07.2017 - 09.2019
Payroll Account manager
Wells Fargo Bank
04.2016 - 07.2017
Customer Service & Sales Representative
Wells Fargo Bank, Wells Fargo
02.2015 - 04.2016
Teller / Teller Lead
Wells Fargo Bank
09.2012 - 02.2015
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Business management
Metropolitan State University
A+ customer - undefined
Kaplan University