Jasmine Suggs

• Demonstrated knowledge of the Authority's Metrorail system including stations, train routes, points of interest, some bus routes and overall operation of the rail system.

• Knowledge of and ability to understand and adhere to established policies, rules, regulations, and union labor contracts.

• Knowledge of laws, ordinances, collective bargaining agreements, policies and regulations that impact station operations.

• Knowledge of personnel administration.

• Skill in coordinating and initiating actions necessary to implement decisions and delegate responsibilities to appropriate personnel.

• Skill in establishing and maintaining priorities in order to complete assignments by deadlines without detailed instructions.

• Skill in verifying the accuracy and completeness of operational forms and reports.

• Improved customer satisfaction by ensuring efficient cafeteria operations and maintaining a clean, welcoming environment.
• Assisted in managing staff schedules, resulting in reduced labor costs and increased employee satisfaction.
• Implemented inventory control measures to minimize waste and reduce food costs.
• Collaborated with cafeteria manager to develop seasonal menus that balanced nutritional needs with budgetary constraints.

• Enhanced customer satisfaction by providing efficient and friendly service during checkout.
• Maintained a well-organized and clean workstation, ensuring a positive shopping experience for customers.
• Assisted in training new cashiers, sharing best practices and helping them become proficient in their roles.
• Balanced cash drawers accurately at the end of each shift, minimizing discrepancies and ensuring financial integrity.

• Enhanced customer satisfaction by providing exceptional service and addressing inquiries promptly.
• Maintained a clean and organized workspace, ensuring efficient food preparation and safety.
• Collaborated with team members to complete tasks efficiently and deliver high-quality products consistently.
• Assisted in inventory management, reducing waste and optimizing stock levels for maximum freshness.

• Increased team productivity by implementing streamlined processes and effective communication strategies.
• Achieved departmental goals by developing and executing strategic plans and performance metrics.
• Reduced operational costs through comprehensive process improvement initiatives and resource management.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.