Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jasmine Suriano

Walterboro,SC

Summary

Optical professional equipped with hands-on experience in providing precise eyewear fittings and exceptional customer service. Skilled in lens prescription interpretation, frame adjustments, and vision correction assessment. Strong team collaborator focused on achieving optimal patient outcomes and adapting to changing needs. Known for reliability, technical expertise, and patient-centric approach.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Optician

Walmart
07.2024 - Current
  • Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
  • Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
  • Conducted thorough frame adjustments to ensure optimal comfort, fit, and functionality for each customer.
  • Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
  • Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
  • Verified and updated patient records promptly to guarantee accurate prescription information.
  • Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
  • Fill in for the Doctor Technician, as needed, checking patients in for appointments and pre-testing patients by preforming an OCT, Auto Refraction, and a non-contact tonometry.
  • Take care of Contact Lens trial orders for patients as well as stock for Doctor use.
  • Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
  • Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.

Office Manager

Manning Eye Center
07.2023 - 07.2024
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Filed claims with vision and medical insurance companies to garner payment for optical services.
  • Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
  • Assured timely verification of insurance benefits prior to patient procedures or appointments.
  • Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
  • Made contact with insurance carriers to discuss policies and individual patient benefits to assist patients with understanding personalized insurance coverage and benefits.
  • Reduced wait times for eyewear adjustments and repairs by efficiently managing the in-store lab and equipment.
  • Complied with HIPAA guidelines and regulations for confidential patient data.
  • Assisted patients with inserting, removing, and caring for contact lenses through hands-on demonstrations and clear instructions.
  • Increased patient satisfaction by promptly addressing concerns regarding insurance coverage or billing issues.
  • Operated lensometers to orient and mark uncut lenses for eyeglasses.

Vision Therapist/Medical Biller and Coder

Summerville Pediatric Eyecare
06.2021 - 07.2023
  • Improved patient outcomes through accurate assessment of visual skills and customized treatment plans.
  • Educated patients on the importance of proper eye care, promoting long-term ocular health and wellbeing.
  • Enhanced patient progress by designing and implementing personalized vision therapy programs.
  • Advanced professional development by attending industry conferences, workshops, and continuing education courses related to vision therapy.
  • Collaborated with optometrists to develop comprehensive care strategies for patients with various visual disorders.
  • Streamlined patient management by maintaining detailed records and tracking individual progress throughout therapy sessions.
  • Promoted a positive therapeutic environment through effective communication and empathetic patient interactions.
  • Developed strong rapport with patients through attentive listening, empathy, and clear explanations of therapeutic interventions.
  • Tailored therapy sessions according to each patient''s unique needs while adhering to established protocols.
  • Correctly coded and billed medical/vision claims
  • Reduced claim denials through meticulous verification of patient eligibility and coverage benefits prior to claim submission.
  • Worked closely with physicians to accurately assign ICD-10 diagnostic codes for optimal reimbursement rates from insurance companies.
  • Processed insurance company denials by auditing patient files, researching procedures, and diagnostic codes to determine proper reimbursement.

Retail Team Lead

Vera Bradley
03.2018 - 11.2021
  • Improved customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Maintained store cleanliness, organization, and visual merchandising standards for an optimal shopping experience.
  • Boosted employee morale by recognizing achievements, celebrating successes, and promoting a supportive culture.
  • Assisted in creating innovative marketing campaigns that ultimately drove traffic into the store and increased sales.

Medical Biller and Coder

VP Billing and Consultants, LLC
02.2021 - 06.2021
  • Correctly coded and billed medical claims for various hospital and nursing facilities.
  • Reviewed patient charts to better understand health histories, diagnoses, and treatments.
  • Resourcefully used various coding books, procedure manuals, and on-line encoders.
  • Reviewed, analyzed, and managed coding of diagnostic and treatment procedures contained in outpatient medical records.

Education

Associate of Science - Early Childhood Education

Post University
Waterbury, CT
01-2023

Skills

  • Customer service
  • Insurance verification
  • Optical measurements
  • Computer skills
  • Repairing glasses
  • Optical dispensing
  • Insurance billing
  • Adjusting eyewear
  • Optical orders
  • Progressive lenses expertise
  • Contact lens
  • Optical equipment operation
  • Visual acuity testing
  • Eye health assessment
  • Optical terminology
  • Prescription interpretation
  • Corrective lens options
  • Contact lens care
  • Billing processing
  • Appointment scheduling
  • Optical equipment testing
  • Verifying prescriptions

Certification

  • Basic Life Support/CPR

Timeline

Optician

Walmart
07.2024 - Current

Office Manager

Manning Eye Center
07.2023 - 07.2024

Vision Therapist/Medical Biller and Coder

Summerville Pediatric Eyecare
06.2021 - 07.2023

Medical Biller and Coder

VP Billing and Consultants, LLC
02.2021 - 06.2021

Retail Team Lead

Vera Bradley
03.2018 - 11.2021

Associate of Science - Early Childhood Education

Post University

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Jasmine Suriano