Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jasmine Swayne

San Leandro

Summary

Results-driven professional focused on delivering exceptional support for residents needs. Successfully manages concerns and resolves conflicts to maximize resident & families satisfaction. Offers strong background in customer relations and communication.

Overview

9
9
years of professional experience

Work History

Front Desk Coordinator

ELDER ASHRAM
06.2023 - Current
  • Scheduled appointments in computer system.
  • Maintained office supplies by taking inventory and submitted orders for low-stock items.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Read and responded to emails, answered telephone calls on multi-line phone system and transferred callers.
  • Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Developed departmental goals, objectives and procedures to produce high levels of service quality and constituent satisfaction.
  • Served as point of contact for clients, fulfilled requests and resolved conflicts within customer service department and forwarded all other inquiries to appropriate department and personnel.
  • Acted as first point of contact and set appointments for prospective clients.
  • Entered daily data in computer systems and documented office activities.

Activities Director

PACIFICA SENIOR LIVING SAN LEANDRO
05.2021 - 06.2023
  • Promoted exceptional quality of life for residents by innovating, organizing, and conducting entertaining and stimulating activities.
  • Helped residents build and maintain interpersonal relationships, social skills, mental abilities, and confidence.
  • Maintained master calendar and relevant records.
  • Scheduled movies, entertainment, and other special events.
  • Engaged residents through events, small groups, and personal attention.
  • Provided respectful mobility assistance to individuals needing extra support.
  • Coordinated off-site activities and accompanied residents throughout excursions.
  • Designed wide variety of activities to stimulate interest, involvement, and engagement of patients.
  • Worked with nursing team to identify and document changes in patient mental acuity and physical abilities.
  • Supervised Activities Assistant and conducted performance evaluations.
  • Created and delivered recreational programs for small and large groups of residents.

Assistant Manager

National Vision
06.2017 - 10.2020
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Developed strategy to increase sales and drive profits.
  • Reviewed sales and gross profit report to assess company efficiency.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Increased employee performance and job satisfaction to strengthen retention and engagement.

Front End Manager

ROSS
07.2016 - 01.2018
  • Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Oversaw cashier operations, bookkeeping and security.
  • Maintained strong customer relations and effective customer service standards.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Evaluated employee performance and made recommendations for improvements.
  • Managed shelf inventory and customer-focused loss prevention strategies.
  • Worked with security staff and law enforcement on shoplifting and vandalism response.

Team Leader

Jack In The Box
04.2014 - 11.2016
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Built strong relationships with customers through positive attitude and attentive response.

Education

High School Diploma -

ISLAND HIGH SCHOOL
Alameda, CA
06.2013

Skills

  • Guest Relations
  • Transportation Information
  • Data Entry
  • Visitor Monitoring
  • Companionship and Emotional Support
  • Community Integration
  • Multitasking and Organization

Timeline

Front Desk Coordinator

ELDER ASHRAM
06.2023 - Current

Activities Director

PACIFICA SENIOR LIVING SAN LEANDRO
05.2021 - 06.2023

Assistant Manager

National Vision
06.2017 - 10.2020

Front End Manager

ROSS
07.2016 - 01.2018

Team Leader

Jack In The Box
04.2014 - 11.2016

High School Diploma -

ISLAND HIGH SCHOOL

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