Jasmine Talley
Detroit,Michigan
Summary
With over 10 years of experience in operations management, this versatile and dynamic individual consistently delivers high-quality results. Proficient in the Microsoft Office Suite, excels in processing confidential communications and handling detailed assignments with precision to meet all adherence metrics in a timely manner. An enthusiastic team member who prioritizes relationship building with third-party contractors, personnel, vendors, and visitors, driving efficient and effective results. Recognized as a substantial asset to leadership, analytical skills and professionalism consistently promote the brand's success.
Overview
16
16
years of professional experience
Work History
Disability Examiner
SEDGWICK LLC
02.2020 - Current
- Analyze reported Family Medical Leave (FMLA) requests; to make determinations based on state and federal regulations; and to ensure that on-going claim management is within company service standards and industry best practices
- Establishes FMLA claims; tracks and codes documentation in accordance with internal workflow processes
- Analyzes FMLA claims to determine eligibility and certification in compliance with state and federal regulations
- Identifies action plan; determines benefits due; and makes timely case decisions based on service expectations as established by the client
- Communicates decisions and on-going expectations with claimants and clients
- Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines
Customer Service Representative
ADVANCE AMERICA
09.2019 - 03.2020
- Customer Service Representative (CSR) position is a performance based, hands-on, customer-focused role that is responsible for completing tasks associated with the center’s daily operation
- Job responsibilities are expected to be completed in a manner that complies with all federal and state regulations and adheres to company policies, procedures, and practices
- This position is responsible to perform an active role in meeting all performance goals and metrics for the center as defined by management
- In order to do so, this position requires attention to detail, excellent customer service skills, and a passion for sales
- This position is responsible to develop, assist, and participate in all marketing and collection efforts, both internally and externally
- Customer Service, Sales, & Marketing: Actively assist in meeting the center’s performance metrics as defined by management
- Understand, recommend, and sell financial products and services to customers
- Build strong relationships with current and prospective customers, in person and over the phone
- Manage customer concerns, and actively participate in customer transactions
- Deploy marketing efforts in the community to generate sales and customer growth, and complete marketing tracking sheets as well
CAE II Technician / Priority Bulk Representative
COMCAST CORPORATION
09.2016 - 07.2019
- Develop rapport and support with our customers/communities in accordance to the Company’s strategic service
- Effectively promote relationship to uphold our commitment to customers experience in Operations Principles
- Active participant in Net Promoter System that brings more employees and customer feedback into the company by joining meetings of discussion using PowerPoint presentations to evaluate opportunities for growth
- Act as a product consultant to sell the features and benefits of our services in detail making recommendations based on the customers need and interests
- Use computers, multiple tools and building systems (Microsoft Office Suite, technical knowledge base and office equipment)
- Articulate relevant information and give direction in the areas of troubleshooting products and services, etc
- As necessary with customers to gain their confidence in a concise manner
- Communicate and explain account information with accuracy recurring balances monthly, fees, prorates, credits, seasonal rates, taxes and bill cycles adjustments and educate customers on our self service options
Store Manager
SPEEDWAY, LLC
10.2014 - 03.2016
- Direct daily store operations, including inventory, scheduling, office management duties, and arrange area managers monthly financial leadership focus meetings
- Weekly establish and monitor performance metrics of employees, processed profit and loss statements in Excel and SharePoint reporting systems weekly/monthly and sales goals
- Facilitate training for personnel, ensuring compliance with organizational standards and guidelines
- Recruit, hire, and supervise staff identified and implemented new loss prevention strategies that result in merchandise 15% reduction in area shrinkage
- Increased checkout accuracy from 59% to 73% by improved training tools and implementation of Sales of Profit Systems through scheduled presentations in meetings that was performed weekly
- Maintaining high employee retention by focusing on identifying qualified applicants, developing leaders, empowering employees, and encouraging employee productivity
- Maintaining a clean, safe environment by complying with all health and sanitation procedures to ensure the store and foodservice area is presentable and that all products are in-stock
- Assist in implementing all merchandising and marketing programs in order to ensure the foodservice area maximizes sales and profits while maintaining asset controls
- Cash handling, fuel transactions, and promoting the Speedy Rewards loyalty program
- Ordering products, managing inventory levels, and verifying deliveries
Shift Manager
CVS PHARMACY
08.2008 - 03.2014
- Collaborated with Store Manager and personnel at levels to ensure brand standards and regulations were followed by our team
- Coordinate with suppliers and vendors delivery times and schedules for the remerchandising of the store
- Address all customer complaints and respond in a professional timely manner
- Generate a daily cash report (DCR) and weekly summary report on store and pharmacy finance operations that are proceeded through spreadsheets and Microsoft Office SharePoint
- Performed random cash verifications and electronic journal tape checks to reduce theft and risk
- Supported merchandise strategies by partnering with store teams on stocking and presentations efforts for weekly promotions, major events, and seasonal changes
- Ensure the safety of the store by monitoring safe operations, alarms systems, and door access
Education
Diploma -
Greater Bethlehem Temple Christian School
Detroit, MIAMM Medical Billing and Coding -
AMM
Southfield, MISkills
- Effective Presentation Skills
- Analytical Interpretation Skills
- Detail-Oriented Organization
- Effective Relationship Building
- Team Collaboration Skills
- Performance Competency Achievement
Timeline
Disability Examiner
SEDGWICK LLC
02.2020 - Current
Customer Service Representative
ADVANCE AMERICA
09.2019 - 03.2020
CAE II Technician / Priority Bulk Representative
COMCAST CORPORATION
09.2016 - 07.2019
Store Manager
SPEEDWAY, LLC
10.2014 - 03.2016
Shift Manager
CVS PHARMACY
08.2008 - 03.2014
Diploma -
Greater Bethlehem Temple Christian School
AMM Medical Billing and Coding -
AMM
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