Jasmine Tate
Milwaukee,US
Summary
Effective professional with strengths in leadership and conflict-resolution excels in making customers feel heard. Quickly builds rapport with customers and makes sincere effort to understand and address concerns quickly. Collaborative approach to problem-solving results in increased customer and employee satisfaction
Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support.
Compassionate healthcare professional offering several years of experience in healthcare environments. Promotes superior time-management skills, compassionate bedside manner and astute observational ability. Knowledgeable about mobility assistance and patient hygiene needs.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative/Team Lead
Spectrum
Milwaukee, US
08.2018 - 05.2021
- Responded to customer requests for products, services, and company information.
- Educated customers on promotions to enhance sales.
- Entered customer interaction details in CRM to track requests, document problems, and record solutions offered.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Leveraged sales expertise to cable, internet, and phone options to capitalize on upsell opportunities.
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as a last resort to maintain customer satisfaction.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with a plethora of calls in queue.
- Assisted customers with setting appointments, shipping, and special order requests, and arranging merchandise pick-up at other locations.
- Provided primary customer support to internal and external customers in a fast-paced environment.
- Regularly exceeded daily sales and product add-on quotas.
- Boosted sales revenue by skillfully promoting diverse entertainment options.
Patient Service Representative
Brookdale Senior Living
Brookfield, US
04.2016 - 07.2018
- Greeted patients upon arrival and directed them to the appropriate area.
- Assisted residents with daily hygiene, including dental and mouth care, bath functions and hair care
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Assisted in preparing meals according to prescribed diets while monitoring food consumption levels.
- Administered medications under supervision of a licensed nurse.
- Changed bed linens, dumped trash and efficiently handled cleanliness to promote resident comfort
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Documented patient care services by charting in designated areas.
- Reported changes in patient conditions to registered nurse or physician.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
Cashier
Champs Sports
Milwaukee, WI
02.2014 - 02.2016
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Identified discrepancies between actual count and register balance; made corrections accordingly.
- Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
- Accepted cash and credit card payments, issued receipts and provided change.
Education
High school diploma -
Messmer High School
Milwaukee, WI, US06.2015
Skills
- Product Knowledge
- Call center experience
- Team Management
- CRM Software
- Vital signs monitoring
- Basic Life Support
- Direct Patient Care
- Medical terminology knowledge
- Documenting behaviors
- Healthcare ethics
- Reliable team player
- Calm and level-headed under duress
- Customer Assistance
- Cash Management
Certification
- First Aid Certification
- CBRF
- CPR Certification
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Customer Service Representative/Team Lead
Spectrum
08.2018 - 05.2021
Patient Service Representative
Brookdale Senior Living
04.2016 - 07.2018
Cashier
Champs Sports
02.2014 - 02.2016
High school diploma -
Messmer High School