Jasmine Taylor

• Worked closely with clients to understand unique needs and meet specific travel desires.
• Handled sensitive information with professionalism and discretion.
• Organized trips for individual, family and business travelers.
• Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
• Arranged travel accommodations for groups, couples, executives, and special needs clients.
• Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians and business executives.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Helped customers complete online banking services and assisted with user access problems such as forgotten passwords.
• Improved customer satisfaction by going above-and-beyond to answer questions and offer expert support.
• Managed leads and referrals for prospects interested in specific bank products such as loans and credit cards.
• Executed wire transfers, stop payments and account transfers.
• Maintained friendly and professional customer interactions.
• Established rapport with new clients to increase satisfaction and loyalty.

Interviewed potential customer's by asking questions related to their health to seek eligibility for life insurance.

• Responded to customer inquiries with patience and positivity to establish excellent first impression.
• Supported customers by managing numerous amounts of calls per day efficiently while maintaining professionalism and upbeat tone.
• Connected callers with appropriate professional, department or business.
• Contacted clients about verifying account information and updated services, answered questions and resolved concerns to uphold exceptional customer service standards and promote brand loyalty.
• Increased customer satisfaction and repeat business through relentless pursuit of resolutions to problems arising from credit card services, protecting company reputation and loyal client base.
• Trained newly hired employees on company policies and procedures regarding diverse situations.
• Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
• Supervised and guided new employees and responded quickly to questions, which improved understanding of job responsibilities.

• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Investigated and resolved customer inquiries and complaints quickly.
• Provided primary customer support to customers in fast-paced environment.
• Assessed caller accounts to determine benefits, identify service needs and resolve issues.
• Entered customer interaction details in system to track requests, document problems and record solutions offered.
• Directed incoming calls to internal personnel and departments, routing to best-qualified department.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

• Provided basic technical support for clients on wide range of T-Mobile products.
• Educated customers about billing, payment processing and support policies and procedures.
• Delivered excellent customer service, resulting in consistent excellent customer satisfaction rating.
• Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.
• Processed payments and applied to customer balances.
• Achieved performance goals on consistent basis.
• Worked in call center environment handling manual and automatically dialed outbound calls.