Jasmine Taylor
Richmond,TX
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
18
18
years of professional experience
Work History
Patient Services Coordinator
MD Anderson Cancer Center
2018.09 - Current
- Maintain Physicians clinic template (clinic scheduling, out of office, blocking, meeting coordination)
- Self-motivated, with a strong sense of personal responsibility.
- Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
- Responded effectively to challenging situations involving distressed or dissatisfied patients while maintaining a calm demeanor and positive attitude.
- Enhanced patient satisfaction by efficiently scheduling appointments and handling registration tasks.
- Contributed to a positive clinic environment by consistently displaying compassion, empathy, and professionalism when interacting with patients.
- Facilitated the onboarding process for new clinical staff members by providing comprehensive training and support in navigating administrative tasks within the clinic environment.
- Collaborated with interdisciplinary healthcare teams to address complex patient needs and coordinate appropriate care plans.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Manage 3 different physicians clinics and follow over 200 patients.
Bartender
Braman Winery and Brewery
2017.10 - Current
- T.A.B.C/Food Handling Certified
- Shift supervisor and key holder.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Ensured compliance with health and safety regulations, routinely checking and documenting bar cleanliness and equipment functionality.
- Contributed to event success, planning beverage menus and efficiently serving large groups.
- Maintained bar stocks, replenished as necessary in a timely fashion.
- Serve high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Patient Access Representative II
Memorial Hermann Sports Medicine & Rehabilitation
2018.04 - 2018.09
- Schedule patients for clinic of 3-5 Physical Therapists daily.
- Followed document protocols to safeguard confidentiality of patient records.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Register and orient all new patients to the facility.
- Enabled better patient care with thorough pre-visit preparations and clear communication of patient needs.
- Answer all calls, sort faxes, and maintain voicemail logs for the clinic.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Assisted with administrative tasks such as filing, data entry, and report generation to support streamlined office operations.
Receptionist
MD Anderson
2015.02 - 2018.03
- Received and screened a high volume of internal and external communications, including email and mail.
- Handled inventory ordering for the clinic.
- Verified and loaded patient insurance cards.
- Reconciled cash drawer the end of everyday.
- Asked to take on retraining other employees in the department on registration and checking in patients
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give patients/caregivers a positive first impression.
Server
The Cheesecake Factory
2006.11 - 2016.11
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Education
Some College (No Degree) - general studies
Wharton County Junior College
Sugar Land, TXSkills
- Strong Organization
- Customer Service
- Public Speaking
- Issue Resolution
- Teamwork and Collaboration
- Adaptability and Flexibility
- Calm Under Pressure
- Dependable and Responsible
Activities
- Citation for Excellence in Divisional Support & Collaboration, MDACC, 2021
- Survey Committee Member, Committee combs through patient survey results and finds ways to improve on the negative and make the positive even better., 2017
Timeline
Patient Services Coordinator
MD Anderson Cancer Center
2018.09 - Current
Patient Access Representative II
Memorial Hermann Sports Medicine & Rehabilitation
2018.04 - 2018.09
Bartender
Braman Winery and Brewery
2017.10 - Current
Receptionist
MD Anderson
2015.02 - 2018.03
Server
The Cheesecake Factory
2006.11 - 2016.11
Some College (No Degree) - general studies
Wharton County Junior College
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