Jasmine Teague
Macon,GA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service.
Overview
7
7
years of professional experience
Work History
Retail Sales Associate
Walmart
01.2018 - 10.2020
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Customer Service Representative
Liberty Mutual
12.2020 - 03.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Reduced call wait times by efficiently managing call queues and prioritizing urgent requests.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Maintained high-quality service standards for all inbound calls, ensuring prompt and accurate assistance.
- Enhanced communication skills through active listening, empathy, and clear verbal responses during customer interactions.
Warehouse Worker
UPS
03.2023 - 12.2024
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as number pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
- Maintained cleanliness and order in warehouse, adhering to rigorous housekeeping standards.
- Improved safety standards, conducted regular checks and maintenance of warehouse equipment.
Education
Associate In Health Science -
Albany State University
Albany, GA12.2024
Skills
- Data management
- Problem solving
- Time management
- Packaging and labeling
- Self-motivated and disciplined
- Cleaning and organizing
- Heavy lifting
- Warehouse safety
- Clear communication
- Team collaboration
- Pallet jack handling
- Data entry
- Microsoft Excel
- Conflict resolution
- Critical thinking
- Payment processing
- Microsoft outlook
- Follow-up skills
- Cash handling
- Cash register operation
- Typing speed
- Computer skills
- Microsoft office
- Phone etiquette
- Performance metrics
- Call handling techniques
Timeline
Warehouse Worker
UPS
03.2023 - 12.2024
Customer Service Representative
Liberty Mutual
12.2020 - 03.2023
Retail Sales Associate
Walmart
01.2018 - 10.2020
Associate In Health Science -
Albany State University